**Experienced Customer Love Associate – Seasonal – Remote Customer Service Representative**

At blithequark, we're revolutionizing the fashion industry with our commitment to sustainability and inclusivity. As a global brand with a presence in over 50 stores worldwide, we're constantly innovating and pushing the boundaries of what's possible. Our mission is to bring sustainable fashion to everyone, and we're looking for talented individuals to join our team and help us achieve our goals. **About blithequark** We're a mission-driven company that invests in an inclusive culture, where everyone has the space to grow, thrive, and belong. Our work has been recognized by Fast Company as one of the Brands That Matter, and we've won awards for our commitment to sustainability. We're proud to be a leader in the industry, and we're looking for like-minded individuals to join our team. **Job Summary** We're seeking an experienced Customer Love Associate to join our team on a seasonal basis. As a Customer Love Associate, you'll be responsible for providing exceptional customer service across all customer service channels, including email, text, and chat. You'll be the face of blithequark, helping our customers find their next favorite item and building long-term, loyal relationships with them. **Key Responsibilities** * Provide consistently magical customer service across all customer service channels * Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships * Consistently meet and exceed performance goals * Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item * Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible * Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development * Get to know the ins and outs of all aspects of the business and gain exposure to different teams **Essential Qualifications** * Smart, incredibly organized, and driven towards excellence * Passionate about blithequark's mission and products * An incredibly friendly person who loves interacting with people and never loses their cool * Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies * Positive and willing to take on any task, big or small * Strong communication skills across all customer service channels, including email, text, and chat * Able to meet deadlines consistently while juggling multiple tasks; excellent with time management * Flexible and able to work in a constantly changing environment * Productive, focused work style to successfully meet case volume expectations **Preferred Qualifications** * Prior experience on an e-commerce customer service team * Proficiency with Kustomer and Google Suite **Availability** We're currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest. * Part-Time: 16–29 hours/week, with occasional weekend shifts required * Full-Time: 32–40 hours/week, with occasional weekend shifts required Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most. **Compensation** The wage for this position is $17.60 - $18.65 per hour, depending on location. **Career Growth Opportunities** As a Seasonal Customer Love Associate, you'll have the opportunity to gain exposure to different teams and develop your skills in customer service, communication, and problem-solving. You may also be considered for permanent roles on our core team, based on business needs and individual performance. **Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their skills. As a Seasonal Customer Love Associate, you'll have access to training and development programs, including: * Onboarding and training programs to help you get up to speed quickly * Ongoing training and development opportunities to help you grow and develop your skills * Access to our internal knowledge base and resources to help you learn and grow **Work Environment and Company Culture** We're a dynamic and inclusive company that values diversity, equity, and inclusion. Our work environment is fast-paced and constantly changing, but we're committed to making sure our employees feel supported and valued. As a Seasonal Customer Love Associate, you'll be part of a team that's passionate about sustainability, fashion, and customer service. **How to Apply** If you're passionate about customer service, sustainability, and fashion, we'd love to hear from you. Please submit your resume and a short cover letter telling us about yourself and why you're a great fit for this role. Apply for this job