**Experienced Customer Service Representative – Digital Transformation and Growth Journey Support**

At arenaflex, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make arenaflex such an exceptional place to grow your career, develop your skills, and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. **Join Our Team and Shape the Future of Customer Communications** As an arenaflex Customer Service Representative, you will be the face of our company, interacting with internal and external customers, dealers, and field service offices to provide top-notch support and resolve issues efficiently. You will be part of a dynamic team that values diversity, inclusivity, and continuous learning, and we encourage you to apply if you're passionate about helping others and making a difference. **Your Role in Our Future** As an arenaflex Customer Service Representative, you will be responsible for: * Handling incoming calls, emails, and inquiries for district, dealer, and internal customers, ensuring prompt resolution and proper documentation. * Providing first-call resolution for troubleshooting depot repair equipment models using various software programs. * Interacting professionally with internal and external teams to resolve issues and respond to communications in a timely, clear, and concise manner. * Exercising judgment and discretion in daily tasks, partnering with managers and team members for efficient and effective work. * Researching and resolving routine requests and customer concerns, providing global support for all arenaflex products and services. * Meeting and exceeding established call metrics, embracing continuous improvement, and accomplishing additional tasks assigned by management. **Your Profile** To succeed in this role, you will need: * A High School Diploma or equivalent (GED) with 2-5 years of customer service experience, including 1+ year continuous. * The ability to multi-task in a high-volume, fast-paced call center with intermediate computer skills; typing 45 WPM+ and 10-key by touch ideal. * Proficiency in Windows applications (Microsoft Office) and a reliable high-speed internet connection (200+ Mbps download / 20+ Mbps upload). * The ability to work remotely with minimal noise/distractions, consistently producing measurable results. * Preferred experience: hands-on troubleshooting, leasing and billing with multiple software systems, and familiarity with systems like SAP, Salesforce, and CRM. * Fluency in 2+ languages is a plus. * Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you. **Why Join arenaflex?** * Competitive hourly pay range: $14.62-$21.92 * Flexible work model blending office and remote setup for a balanced lifestyle * Endless learning opportunities through our 24/7 online learning platform * Inclusive community and Philanthropy program * Comprehensive rewards covering wellness, work/life balance, and more, including a generous referral scheme * Caring for wellbeing through our complimentary employee assistance program for mental health support **Our Values: Empowerment, Passion, Inspiration, and Community** At arenaflex, we believe that our values define how we work as a team. We're a team of individuals with one goal but many perspectives. When you connect with arenaflex, you become part of a community that cares – in a culture that embraces differences and values every voice. **Equal Employment Opportunity Employer** arenaflex is an Equal Employment Opportunity Employer. We believe that diversity brings benefits to our customers, our business, and our people, so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics. **Apply Now and Join Our Team** If you're passionate about helping others and making a difference, we encourage you to apply for this exciting opportunity. We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]. Apply Job! Apply for this job