**Experienced Customer Service Representative – Aviation Industry Leader**

At arenaflex, we're on a mission to revolutionize the aviation industry by connecting people and uniting the sector. As a global organization operating in hundreds of locations around the world, we have a unique responsibility to uplift and offer opportunities in the places where we work, stay, and fly. Our careers encompass competitive advantages packages aimed at keeping you happy, healthy, and well-traveled. From employee-run "business resource organization" groups to global-class benefits, 401(k), and privileges like the world-to-be-had travel, arenaflex is a one-of-a-kind place to work. **Join the arenaflex Team and Take Your Career to New Heights** As a Customer Service Representative at arenaflex, you'll be the face of our customer, crafting meaningful connections and encouraging environments where everyone feels welcome, valued, and respected. You'll interact with our domestic and international clients in our lobbies and at gates, supporting them with ticketing, luggage, greeting clients as they start and end their journey, and doing it with a smile. You'll offer a pleasant, professional, assured, and insightful career to help resolve customer travel issues and make their experience memorable. **Key Responsibilities:** * Interact with customers in a kind and beneficial manner, crafting memorable experiences and building customer loyalty and retention * Step up and anticipate customer needs while maintaining a robust sense of responsibility, even when we've inconvenienced a customer * Work daily with a safety mentality, ensuring we maintain ourselves and each other to the highest standards * Navigate challenges through being steady but adaptable, retaining composure and handling issues while not taking customer frustration into view * Run collaboratively with others, assisting your colleagues, and supporting them achieve success with new processes and technologies **Essential Qualifications:** * High school diploma, GED, or equivalent * Minimum of 18 years old * Comfortable working with computers, mobile devices, and new technologies * Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage * Potential to acquire a SIDA badge and meet airport requirements for badging * Legally eligible to work in the United States without sponsorship * Potential to meet the company's attendance requirements and uniform and appearance standards **Preferred Qualifications:** * Previous customer service experience in a fast-paced environment * Familiarity with aviation industry procedures and regulations * Ability to work in a team environment and provide excellent support to colleagues * Strong communication and problem-solving skills * Ability to adapt to changing situations and priorities **Skills and Competencies:** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and conflict resolution skills * Ability to work collaboratively with others and provide excellent support to colleagues * Familiarity with new technologies and willingness to learn and adapt * Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage **Career Growth Opportunities and Learning Benefits:** * The opportunity to learn and grow into leadership roles, with over half of our leaders beginning in the operation * Opportunities for overtime and the ability to trade shifts to work a flexible timetable * Fly United for free – domestic and international – and bring your friends and family too! * Phenomenal benefits, including 401(k), pension plan, health insurance, and a employee assistance plan for you and your family * Up to $27.00/hour, with seniority-based pay raises and extra compensation for shift differential and beyond regular time **Work Environment and Company Culture:** * Work in a dynamic and fast-paced environment, with opportunities to learn and grow * Collaborate with a diverse team of professionals who share a passion for delivering exceptional customer service * Enjoy a comprehensive benefits package, including health insurance, 401(k), and employee assistance plan * Participate in employee-run "business resource organization" groups and contribute to the company's mission and values * Enjoy a flexible and supportive work environment, with opportunities to trade shifts and work a flexible timetable **Compensation, Perks, and Benefits:** * Up to $27.00/hour, with seniority-based pay raises and extra compensation for shift differential and beyond regular time * Comprehensive benefits package, including health insurance, 401(k), and employee assistance plan * Fly United for free – domestic and international – and bring your friends and family too! * Opportunities for overtime and the ability to trade shifts to work a flexible timetable * Phenomenal benefits, including 401(k), pension plan, health insurance, and a employee assistance plan for you and your family **Conclusion:** If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role. As a Customer Service Representative at arenaflex, you'll have the opportunity to work in a dynamic and fast-paced environment, collaborate with a diverse team of professionals, and contribute to the company's mission and values. Don't miss out on this opportunity to take your career to new heights – apply today! Apply for this job