**Experienced Full Stack Sales Support and Services Manager – Disney Customer Support Remote Jobs**

**Join arenaflex, a global leader in entertainment and hospitality, as we seek an exceptional Sales Support and Services Manager to lead our Disney Get-away Club team. As a key member of our remote customer support team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and fostering a positive work environment.** **About arenaflex** arenaflex is a global entertainment and hospitality company that creates unforgettable experiences for millions of guests around the world. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in our industry. As a Sales Support and Services Manager, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business growth. **Job Summary** We are seeking an experienced Sales Support and Services Manager to lead our Disney Get-away Club team. As a key member of our remote customer support team, you will be responsible for providing direction and mentorship to a team of DVC Cast Members, managing work requirements and the administration of the DVC Sales Association. You will play a critical role in executing and organizing DVC's presence on-site at Disney World, on Disney Cruise Line, and during virtual event productions. You will also provide daily operational support to both the Sales and Lead Age groups and promote growth and adaptability across different areas of the organization. **Key Responsibilities** * Lead different areas of the business, including multiple Business Bases on Disney Property, virtually, and on board Disney Cruise Line, ensuring the establishment and resources are effectively maintained. * Provide direction and mentorship to the Activities team, empowering them to achieve higher levels of service for both Cast and Guests. * Actively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency. * Focus on improving the guest experience and enhancing asset utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production elements align with this objective. * Carry out essential projects while encouraging a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting needs. * Collaborate with leaders from Non-Task offices to provide valuable insights and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in alignment with performance feedback. * Oversee and organize DVC's presence on Disney Cruise Line, including transportation coordination factors, guest communication, and integration with the cruise line's operations. * Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes. * Collaborate with task groups at Walt Disney World Resort to align sales strategies, infrastructure requirements, and guest experience improvements. * Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across different areas. * Collaborate with production groups to create compelling insurance materials that support sales efforts and enhance the guest experience. * Develop and implement effective training programs to enhance the skills and knowledge of DVC Cast Members. * Foster a positive and inclusive work environment that promotes diversity, equity, and inclusion. **Essential Capabilities** * 2+ years of experience supporting outreach group tasks * Understanding of the sales cycle, including customer engagement and conversion process * Understanding of work and evaluating functionality crucial for managing operational assets * Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction * Ability to lead and direct Cast performance and drive operational improvements * Commitment to diversity and promoting a comprehensive work environment * Ability to collaborate with partners and provide solutions that align with key objectives and support dynamic processes * Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment * Capability in working with presentations before groups * High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint * Availability to travel and work on-site at Disney Cruise Line * Ability to be adaptable with work schedule, including evenings, weekends, and holidays **Favored Capabilities** * 2+ years of experience as a Guest Experience Manager * Knowledge of Walt Disney World strategies and techniques * Labor force Management Experience * Experience with continuous improvement processes * Experience in really managing vendor relationships * Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs * Experience with IT systems to plan virtual show meetings **What We Offer** * Competitive salary of $25/hour * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Comprehensive benefits package, including health, dental, and vision insurance * Paid time off and holidays * Access to exclusive arenaflex perks and discounts * Opportunities to work on high-profile projects and events **How to Apply** If you are a motivated and experienced professional looking for a new challenge, please submit your application through our website. 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