Experienced Customer Service Representative – Airline Industry Professional for Exceptional Travel Experiences at arenaflex

Introduction to arenaflex There has never been a more exciting time to join arenaflex, a leading player in the aviation industry. We are on a mission to become the best airline in the history of aviation, and our shared purpose – Connecting people and uniting the world – is about more than just getting people from one place to another. It means that as a global organization operating in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. We can only do that with a truly diverse and inclusive workforce. Our careers encompass competitive benefits packages aimed at keeping you happy, healthy, and well-traveled. Job Overview We are seeking an experienced and skilled Customer Service Representative to join our team at arenaflex in Honolulu, USA. As the face of our customer, you will be responsible for crafting meaningful connections and creating an environment where everyone feels welcome, valued, and respected. You will interact with our domestic and international customers in our lobbies and at gates, supporting them with ticketing and luggage, greeting customers as they begin and end their journey, and doing it with a smile. Key Responsibilities Interacting with customers in a kind and helpful manner to craft memorable experiences and build customer loyalty and commitment Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we've inconvenienced a customer Working every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards Navigating challenges by being consistent but adaptable, retaining composure, and managing issues without taking customer frustration personally Working collaboratively with others, supporting your colleagues, and helping them succeed with new processes and technologies Essential Qualifications High school diploma, GED, or equivalent Minimum of 18 years old Comfortable working with computers, mobile devices, and new technologies Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage Able to obtain a SIDA badge and meet airport requirements for badging Legally eligible to work in the United States without sponsorship Able to meet the company's attendance requirements and uniform and appearance standards Preferred Qualifications Previous experience in customer service, preferably in the airline industry Excellent communication and interpersonal skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong problem-solving and conflict resolution skills Ability to work flexible hours, including evenings, weekends, and holidays Skills and Competencies To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work in a fast-paced environment and handle multiple tasks simultaneously. You will also need to be able to navigate challenges and manage issues without taking customer frustration personally. Strong problem-solving and conflict resolution skills are essential, as well as the ability to work collaboratively with others and support your colleagues. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to helping our employees grow and develop in their careers. With opportunities for overtime and the ability to trade shifts to work a flexible schedule, you will be able to balance your work and personal life. We also offer competitive benefits packages, including 401(k), pension plan, health insurance, and an employee assistance plan for you and your family. With over half of our leaders starting in operations, you will have the opportunity to learn and grow into leadership roles and take your career to new heights. Work Environment and Company Culture At arenaflex, we pride ourselves on our diverse and inclusive workforce. We believe that our employees are our greatest asset, and we strive to create a work environment that is welcoming, supportive, and inclusive. With employee-run "business resource organization" groups and international-class benefits, you will be able to thrive in a culture that values and respects its employees. We also offer opportunities for professional development and growth, with training programs and mentorship opportunities to help you succeed in your role. Compensation, Perks, and Benefits We offer a competitive salary of $27-$35 per hour, with seniority-based pay raises and extra compensation for shift differential and overtime. You will also be eligible for our comprehensive benefits package, including 401(k), pension plan, health insurance, and an employee assistance plan for you and your family. With the opportunity to fly for free – domestically and internationally – and bring your friends and family too, you will be able to experience the world like never before. Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional travel experiences, we encourage you to apply for this exciting opportunity to join our team at arenaflex. With our commitment to diversity, inclusion, and employee development, you will be able to thrive in a culture that values and respects its employees. Don't miss out on this opportunity to take your career to new heights and join a team that is dedicated to connecting people and uniting the world. Apply now to become a part of the arenaflex team and start your journey to a rewarding and challenging career in the airline industry. Apply for this job