**Experienced Customer Service Manager – Airline Industry Operations**

Join the arenaflex family, a world-renowned airline, and embark on a journey that will take you to the far corners of the globe. As a Customer Service Manager (CSM) at arenaflex, you will be the driving force behind delivering exceptional customer experiences, fostering a culture of excellence, and promoting a safe and healthy work environment. With our comprehensive training program, you will have the opportunity to develop your skills, knowledge, and leadership abilities, propelling your career to new heights. **Why You'll Love This Role** arenaflex is seeking a results-driven CSM who is passionate about delivering exceptional customer experiences, promoting a culture of excellence, and fostering a safe and healthy work environment. As a CSM, you will be responsible for driving operational excellence, ensuring a high-performing team, and providing exceptional customer service. You will be empowered by a fast-paced, dynamic environment and enthusiastic about collaboration, leadership, and delivering a quality product to our customers, frontline employees, and vendors. **What You'll Do** As a CSM at arenaflex, you will be responsible for: * Driving operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and customer safety and well-being. * Being a safety advocate: Identify and address safety concerns on a case-by-case basis. * Establishing team and individual goals aligned with departmental and organizational objectives; Mentoring and guiding frontline employees in skill development, customer care excellence, and company culture behaviors. * Laying out and advancing successful relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride. * Successfully allocating resources and providing suitable support to enable teams to achieve operational objectives in a safe manner. * Ensuring the continuous safety and reliability of our operations by conducting self-reviews, observations, root cause analyses, and other related safety commitments. * Advancing effective communication among departments to engage our team in working together to achieve shared objectives. * Knowledge of Joint Collective Bargaining Agreement (JCBA) and ensuring colleagues adhere to corporate policies/procedures. * Embracing the fundamental values: (Energy, accountability, productivity, reliability, trustworthiness, good faith, genuineness, inspiration, and reliability) * Managing escalated service issues and being visible to colleagues when issues arise. * Conveying key corporate and local information to frontline leaders in a productive and effective manner. Set the expectations and ensure colleagues understand the why behind the focus/criticality. * Ability to learn and apply association contract rules/regs in daily communications with frontline employees and local association leaders. **Favored Capabilities and Qualifications** * Instruction and Earlier Professional training * Past airport customer service experience * 3 years experience leading others * Knowledge of organizational policies and procedures and functional automation applications. **Abilities, Licenses, and Certifications** * Ability to extract the best performance from the workforce through proactive employee engagement and support for a comprehensive work environment. * Ability to effectively listen - focusing on what others are saying, carving out time to understand the points being made, asking questions as needed. * Decisive ability to reason - using logic and thinking to identify the pros and cons of alternative solutions, conclusions, or approaches to problems. * Ability to monitor and evaluate the performance of self, colleagues, and the operation to make improvements or take remedial action. * Strong critical thinking skills * Ability to work independently as well as collaboratively * Ability to work under demanding operational circumstances * Ability to focus on and execute with a need to get moving and accuracy * Ability to use sound business judgment to resolve issues with internal and external clients. * Ability to facilitate station activities and collaborate with multi-functional departments and offices to ensure essential requirements are met for a safe, efficient, on-time operation * Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc. * Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year US residency requirement * Ability to work additional hours when operational needs arise * Ability to work rotating shifts including weekends, holidays, and days-off **What You'll Get** Join the arenaflex family and take advantage of all that we have to offer: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health programs: We believe you should be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Join the arenaflex Family** From the colleagues we recruit to the customers we serve, care and diversity are the foundation of the unique workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our customers, suppliers, communities, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Join the arenaflex family today! Apply Job! Apply for this job