Experienced Customer Service Coordinator – Air Travel and Passenger Support Specialist at arenaflex

Introduction to arenaflex and the Industry Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture to the far corners of the planet, develop your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and poise, mastering new skills and propelling your career forward while having a great time. Our company is dedicated to providing exceptional customer service, and we're looking for a talented Customer Service Coordinator to join our team. Job Overview The Customer Service Coordinator will work closely with clients in a respectful, efficient, friendly, and professional manner. This role is perfect for someone who is passionate about delivering exceptional customer service and has a strong desire to work in the air travel industry. As a Customer Service Coordinator at arenaflex, you will be responsible for providing support to passengers, handling customer inquiries, and ensuring that all customers have a positive experience with our company. Key Responsibilities Advances and sells air travel to the traveling public or cargo forwarders Furnishes assistance with passenger check-in and freight acceptance Interprets government regulations and requirements for domestic and international travel or freight shipments Meets and dispatches aircraft within established times Provides assistance to disrupted passengers and customers Safeguards company property and revenue Ensures safe travel Has the physical ability and dexterity to use coordinated skills to perform various job-related tasks Utilizes organizational skills to perform multiple tasks within a limited time frame Is self-motivated and requires minimal supervision Responds and assists during security and emergency situations Follows internal/external policies and procedures May be required to drive and operate air stairs to different types of aircraft to enplane and deplane passengers Responsible for the overall performance within the workspace and may be required to lead and direct the work of other employees May be required to perform Passenger Activity Control functions including air to ground communication along with Peak functions Essential Qualifications To be successful in this role, you will need to have a Bachelor's Degree and excellent communication skills. You should be able to read, write, and speak English fluently, and bilingual language skills may be required in certain locations. A valid driver's license is also necessary, and you should be able to satisfy FAA criminal background checks to qualify for unescorted access honors to airport security identification display areas (SIDA), if applicable. Preferred Qualifications Previous experience in customer service or a related field Knowledge of air travel regulations and procedures Ability to work irregular and/or extended hours, including weekends and holidays Strong organizational and time management skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Skills and Competencies To excel in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work well under pressure. You should be self-motivated, flexible, and able to adapt to changing situations. Strong problem-solving skills and attention to detail are also essential, as well as the ability to work effectively in a team environment. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to providing our employees with opportunities for growth and development. As a Customer Service Coordinator, you will have access to training and development programs, as well as opportunities for advancement within the company. You will also have the chance to work with a diverse group of people and develop your skills in a fast-paced and dynamic environment. Work Environment and Company Culture Our company culture is built on a foundation of inclusion and diversity, and we are committed to creating a workplace where everyone feels valued and respected. We have a strong focus on employee well-being and offer a range of benefits and programs to support our employees' physical and mental health. Our team is passionate about delivering exceptional customer service, and we are looking for someone who shares our values and is committed to providing outstanding support to our customers. Compensation, Perks, and Benefits We offer a competitive salary of $26 per hour, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) program, and additional benefits such as our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. We also offer opportunities for career advancement and professional growth, as well as a dynamic and supportive work environment. Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Coordinator position at arenaflex. With its competitive salary, comprehensive benefits package, and opportunities for growth and development, this role is an excellent choice for someone who is passionate about delivering exceptional customer service and wants to be part of a dynamic and inclusive team. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the arenaflex family! Apply! Apply for this job