Experienced Customer Service Agent for Clinical Trials Support – 2nd/3rd Shift Opportunity with arenaflex in Indianapolis

Introduction to arenaflex and the Role arenaflex is a leading organization dedicated to making a positive impact on the world through innovative solutions and exceptional customer service. As a Customer Service Agent in our clinical trials support team, you will play a vital role in resolving issues, supporting end-users, and ensuring the highest level of satisfaction. This is an exciting opportunity for individuals who thrive in fast-paced environments, enjoy problem-solving, and are passionate about delivering outstanding customer experiences. Key Responsibilities In this critical role, you will be responsible for: Supporting, troubleshooting, and resolving end-user issues in client software applications for clinical trials, utilizing your analytical skills and critical thinking to provide effective solutions. Documenting all call information according to quality assurance (QA) and internal standard operating procedures, ensuring accuracy and attention to detail. Monitoring team mailbox emails and documenting according to procedures, maintaining organized and efficient communication channels. Maintaining confidentiality as appropriate at all times, adhering to departmental procedures for all emergencies, and upholding the highest standards of professionalism and integrity. Requirements for Success To excel in this role, you should possess: A college degree, with preferred applicants holding a degree and at least one year of applicable experience in customer service, technical support, or a related field. Strong computer experience with Microsoft Office products and familiarity with SharePoint, as well as excellent troubleshooting skills to resolve technical issues efficiently. Strong written and verbal English communication skills on a professional level, with strong phone skills and the ability to communicate effectively with diverse stakeholders. A strong commitment to customer service, with a passion for delivering exceptional experiences and building strong relationships with clients and colleagues. The ability to apply critical thinking and analytical skills to resolve daily issues, working independently and as part of a team to achieve shared goals. Flexibility to work remotely within a 50-mile radius of Indianapolis, with the ability to travel to client sites for urgent situations and adapt to changing priorities and deadlines. Working Hours and Training This role will involve working second or third shifts, possibly including weekends, with availability to float and cover additional shifts as needed after training. The training program will be hands-on, with a hybrid schedule of 3 days on-site and 2 days remote for approximately the first 6 months, followed by a fully remote schedule. Benefits and Perks arenaflex offers a comprehensive benefits package, featuring: Unlimited paid time off, allowing you to recharge and pursue your interests. A 401(k) match, supporting your long-term financial goals and security. Comprehensive healthcare, including HSA matching, to ensure your well-being and peace of mind. Ongoing learning opportunities, enabling you to develop new skills and advance your career. A commitment to supporting work-life balance, recognizing the importance of your personal and professional well-being. Career Growth and Development At arenaflex, we are dedicated to investing in the growth and development of our employees. As a Customer Service Agent, you will have access to: Regular training and coaching, helping you to refine your skills and stay up-to-date with industry trends and best practices. Opportunities for career advancement, with a clear path for professional growth and development. A collaborative and supportive work environment, where you can share ideas, learn from others, and contribute to a positive and inclusive culture. Work Environment and Culture arenaflex is proud to be an equal opportunity employer, committed to creating a diverse and inclusive work environment that values and respects all employees. Our culture is built on: A passion for innovation and excellence, driving us to deliver exceptional results and make a positive impact. A commitment to teamwork and collaboration, recognizing the strength that comes from diverse perspectives and collective effort. A focus on employee well-being, supporting your physical, emotional, and mental health through comprehensive benefits and programs. How to Apply If you are a motivated and customer-focused individual, with a passion for delivering exceptional experiences and making a positive impact, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to express your interest in joining the arenaflex team. Equal Opportunities and Accommodations arenaflex is an equal opportunity employer, committed to providing a fair and inclusive hiring process. If you are a US job seeker unable to review the job opportunities or complete your expression of interest without additional assistance, please contact our Global Recruiting organization to discuss a request for reasonable accommodation. Conclusion Join arenaflex as a Customer Service Agent and become part of a dynamic team dedicated to delivering exceptional customer experiences and making a positive impact on the world. With a comprehensive benefits package, opportunities for career growth and development, and a commitment to diversity and inclusion, this is an exciting opportunity to take your career to the next level and achieve your goals. Apply for this job