Experienced Technical Support and Customer Service Representative - Remote Night Shift Opportunity with arenaflex

Introduction to arenaflex arenaflex is a forward-thinking global organization that values a people-first, inclusive culture and a genuine sense of belonging. We are committed to providing exceptional customer experiences and tech-powered innovation to the world's best-known brands. With a diverse team from 70+ countries, we proudly unite as "game-changers" to support each other's success and well-being. As a remote Technical Support and Customer Service Representative, you will join our organically diverse team and contribute to our mission of delivering outstanding customer service experiences. Job Overview In this role, you will work from the comfort of your own home, providing inbound customer support via calls and/or the internet. You will resolve routine problems and questions regarding our client's products and/or services, utilizing your technical support skills and knowledge to deliver expert customer experiences. As a Technical Support and Customer Service Representative, you will be an integral part of our team, working together to achieve our goal of providing exceptional customer service and support. Key Responsibilities Provide inbound customer support using a call flow guide, resolving technical issues related to hardware, software, and client products Track, document, and retrieve information in databases, maintaining broad knowledge of client products and/or services Offer additional products and/or services, delivering expert customer experiences with a smile Maintain a quiet, distraction-free environment to work from in your home, with proficiency in fast-paced multi-tasking and strong problem-solving skills Utilize your technical support experience and knowledge to resolve technical issues and provide customer support Collaborate with our team to achieve our goal of providing exceptional customer service and support Career Growth and Personal Development At arenaflex, we believe in investing in our game-changers and providing opportunities for career growth and personal development. As a Technical Support and Customer Service Representative, you will have access to FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. With about 80% of our managers and leaders promoted from within, you will have the opportunity to advance your career and develop new skills. Essential Qualifications Strong focus on building customer relationships and providing exceptional customer service 1+ year of customer service experience, with technical support experience preferred Ability to work an evening or overnight schedule, with a high school diploma or GED Proficiency in fast-paced multi-tasking, with strong problem-solving skills and the ability to ask probing questions to come to a resolution Strong computer navigation skills and PC knowledge, with a desktop or laptop to complete PC and internet testing High Speed internet (no wireless/hotspots or satellite) and a smartphone, with a quiet, distraction-free environment to work from in your home Preferred Qualifications Technical support experience, with familiarity with iOS and/or MacOS, or comparable technology Knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables Experience working in a fast-paced, dynamic environment, with strong communication and interpersonal skills Ability to work independently and as part of a team, with a strong focus on customer satisfaction and support What's In It For You At arenaflex, we champion our people and invest in their success. As a Technical Support and Customer Service Representative, you will be provided with: Paid training and performance-based incentives, with lucrative employee referral bonus opportunities 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP) Health and wellness programs with trained partners to help promote a healthy you, with mentorship programs that support your rewarding career journey Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Work Environment and Company Culture At arenaflex, we value a people-first, inclusive culture and a genuine sense of belonging. Our team is diverse, with members from 70+ countries, and we proudly unite as "game-changers" to support each other's success and well-being. We believe in providing a workplace free from unlawful discrimination and harassment, and we prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. Compensation, Perks, and Benefits At arenaflex, we offer a competitive compensation package, with paid training and performance-based incentives. We also provide a range of perks and benefits, including lucrative employee referral bonus opportunities, 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). We believe in investing in our game-changers and providing opportunities for career growth and personal development. Conclusion If you are looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging, then a remote Technical Support and Customer Service Representative position at arenaflex is just the right place for you. Apply today and discover why over 440,000 game-changers around the globe call arenaflex their "employer of choice." Join our team and contribute to our mission of delivering exceptional customer service experiences. We look forward to hearing from you! Apply for this job