Experienced Customer Operations Associate – Delivering Exceptional Customer Experiences through Omni-Channel Support and Collaboration

Welcome to blithequark blithequark is a pioneering organization that seamlessly combines global reach with local talent, fostering an environment where professionals can thrive and make a real impact. We partner with companies that value quality, partnership, and responsibility, creating teams that truly work in harmony. By precisely matching skills and business needs, we connect specialists with projects where their knowledge can drive meaningful outcomes. At blithequark, we believe that matching is not a coincidence, but a deliberate decision that unlocks the full potential of our team members. About the Role We are seeking a highly motivated and customer-focused Customer Operations Associate to join our growing team. As a key member of the Customer Operations team , you will play a vital role in delivering exceptional service to our customers, resolving inquiries through omni-channel communication, and ensuring accurate, timely support. This role offers a fantastic opportunity to start or further develop your career in customer operations, collaborating with cross-functional teams, and gaining exposure to new systems and products in a dynamic, supportive environment. Key Responsibilities Resolve customer inquiries primarily via email, with occasional phone support, ensuring professionalism and delivering high-quality service while building positive customer relationships Collaborate with consumers and merchants to gather and evaluate information to resolve escalated loan processing issues, demonstrating proactive problem-solving skills and sound judgment Participate in ongoing training to expand your skills and responsibilities, staying up-to-date with the latest trends and best practices in customer operations Identify trends and areas for improvement, such as customer experience, process quality, or product features, and contribute to the development of innovative solutions Support ad-hoc projects and the incubation of new products and features, leveraging your strong organizational skills and attention to detail to ensure successful outcomes Manage schedules, emails, and chat channels independently to ensure productivity and strong quality scores, demonstrating your ability to work effectively in a fast-paced, virtual environment Requirements Willingness to support operations during evenings, weekends, and public holidays, demonstrating flexibility and adaptability Strong written and verbal communication skills, with the ability to deliver high-quality work independently and collaboratively Ability to deliver high-quality work independently in a fast-paced, virtual environment, with a strong focus on attention to detail and organizational skills Previous experience in customer support (phone, email, chat) is a plus, but not required, as we provide comprehensive training and development opportunities Proactive problem-solving skills and sound judgment, with the ability to manage multiple priorities and follow through on commitments Collaborative mindset and eagerness to learn from cross-functional partners, with a strong desire to contribute to the growth and success of the team Familiarity with Mac (iOS) and Google Workspace tools is a plus, but not required, as we provide training and support to ensure your success Essential Qualifications To be successful in this role, you will possess a unique blend of skills, experience, and personal qualities, including: A strong customer-centric approach, with a passion for delivering exceptional customer experiences Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders A proactive and adaptable approach, with a willingness to learn and take on new challenges A strong focus on attention to detail, with excellent organizational and time management skills A collaborative mindset, with a desire to work effectively in a team environment and contribute to the growth and success of the organization Preferred Qualifications While not required, the following qualifications and experience will be highly regarded: Previous experience in customer operations or a related field, with a strong understanding of customer support principles and practices Familiarity with customer relationship management (CRM) systems and other relevant technologies A certification or degree in a related field, such as customer service, business administration, or communications Experience working in a fast-paced, virtual environment, with a strong ability to work independently and manage multiple priorities Skills and Competencies To succeed in this role, you will possess a range of skills and competencies, including: Strong communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders Excellent problem-solving and analytical skills, with the ability to resolve complex customer inquiries and issues A strong focus on attention to detail, with excellent organizational and time management skills A collaborative mindset, with a desire to work effectively in a team environment and contribute to the growth and success of the organization A proactive and adaptable approach, with a willingness to learn and take on new challenges Career Growth Opportunities At blithequark, we are committed to the growth and development of our team members, providing opportunities for career advancement and professional growth. As a Customer Operations Associate , you will have access to: Comprehensive training and development programs, designed to enhance your skills and knowledge in customer operations Ongoing coaching and mentoring, with regular feedback and performance evaluations Opportunities for career advancement, with a clear path for progression and growth within the organization A collaborative and supportive team environment, with a strong focus on teamwork and camaraderie Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture, with a strong focus on teamwork, collaboration, and mutual respect. As a Customer Operations Associate , you will be part of a dynamic and supportive team, with access to: A flexible and remote work environment, with the opportunity to work from home or in one of our office locations A comprehensive benefits package, including private medical care, a MultiSport card, and life insurance A individual development budget, with access to unique tools and the support of certified practitioners to help you grow and develop your skills Regular team-building activities and social events, with opportunities to connect with your colleagues and build strong relationships Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and quality of life. As a Customer Operations Associate , you can expect: A competitive salary, with regular reviews and opportunities for growth and development A comprehensive benefits package, including private medical care, a MultiSport card, and life insurance A flexible and remote work environment, with the opportunity to work from home or in one of our office locations Access to ongoing training and development programs, with a focus on enhancing your skills and knowledge in customer operations A individual development budget, with access to unique tools and the support of certified practitioners to help you grow and develop your skills Conclusion If you are a motivated and customer-focused professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for the Customer Operations Associate role at blithequark. With a strong focus on teamwork, collaboration, and mutual respect, we offer a positive and inclusive company culture, with opportunities for career growth and development. Join our team and become part of a dynamic and supportive environment, where you can thrive and make a real impact. Apply for this job