Director of Business Operations, Customer, Marketing, and Product (CMP) – Strategic Leadership and Business Growth at blithequark

Introduction to blithequark and the Role From its humble beginnings, blithequark has evolved into a global brand that not only celebrates innovation and its rich tradition but also fosters a sense of connection among its customers and partners. As a company, blithequark nurtures the endless possibilities of human connection in every interaction, conversation, and community. We are now seeking a highly skilled and experienced Director of Business Operations to join our Customer, Marketing, and Product (CMP) organization. This role will serve as the functional business operations lead, contributing to the success of blithequark by creating experiences that customers love and partners are proud to deliver. At blithequark, we believe that our people are the foundation of our success. We strive to create an environment that is inclusive, diverse, and empowering, where our partners can grow and thrive. As a leader within our organization, you will be responsible for building high-performing cross-functional teams, collaborating with senior leaders, and driving business planning activities throughout the year. Your expertise and passion will help us drive business growth, improve operational efficiency, and enhance our customer experience. About the Customer, Marketing, and Product (CMP) Organization The CMP organization is dedicated to bringing a sense of connection to every customer interaction. We strive to be the most popular brand in the world, committed to growing every day and fulfilling our promise to our customers. As a leader within this organization, you will be responsible for developing and implementing business strategies that drive growth, improve customer satisfaction, and enhance our brand reputation. You will work closely with cross-functional teams, including marketing, product, and sales, to ensure that our business operations are aligned with our overall business objectives. Our CMP organization is built on a foundation of innovation, creativity, and customer-centricity. We believe that our customers are at the heart of everything we do, and we strive to create experiences that exceed their expectations. As a Director of Business Operations, you will play a critical role in shaping our business strategy, driving growth, and improving our operational efficiency. Your expertise and leadership will help us navigate the complexities of the market, identify new opportunities, and stay ahead of the competition. Key Responsibilities Lead business planning activities with CMP business operations leaders, including long-term strategic planning and operational and financial planning Support organizational strategies that ensure the fulfillment of financial and partnership obligations, including cost analysis and reporting, organizational design, and talent strategies Drive strategy and execution of the "pace of the business" for the CMP leadership team, including leading the strategy and implementation of CMP performance reporting Bring a leadership voice to blithequark's corporate network of business operations leaders and continually work to raise the standard of value delivered through this role Manage and facilitate the CMP leadership team, VP+, and "Town Hall" forums, influencing collaboration, development, and leadership engagement Actively support the CMO and the extended leadership team in communication and meeting preparation, including board and investor communications Head of Enterprise Risk Management (ERM) and Internal Audit (IA) coordination for CMP, facilitating leadership development opportunities and serving as CMP's primary point of contact for systems and tools that support planning processes Develop and maintain relationships with key stakeholders, including customers, partners, and vendors, to drive business growth and improve operational efficiency Stay up-to-date with industry trends, market analysis, and competitor activity to identify new opportunities and stay ahead of the competition Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in a relevant field, such as business administration or marketing Experience building high-performing cross-functional teams and collaborating with senior leaders Strong organizational and disciplinary skills, with the ability to stay focused in a complex, fast-paced, and sometimes ambiguous business environment Experience supporting senior management, such as a Chief of Staff, and familiarity with business operations and planning processes Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels Preferred Qualifications While not required, the following qualifications are preferred: Advanced degree in a relevant field, such as an MBA Experience in a similar role, such as a Director of Business Operations or a Chief of Staff Familiarity with the retail or consumer goods industry, and experience working with global brands Strong analytical and problem-solving skills, with the ability to drive strategy and execution Experience with data analysis and interpretation, and the ability to use data to inform business decisions Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Strong leadership and collaboration skills, with the ability to build and manage high-performing teams Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels Strong analytical and problem-solving skills, with the ability to drive strategy and execution Ability to work in a fast-paced and dynamic environment, with a focus on delivering results and driving business growth Strong business acumen, with the ability to understand and navigate complex business environments Ability to think strategically, with a focus on long-term growth and sustainability Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our partners. As a Director of Business Operations, you will have access to a range of career growth opportunities and learning benefits, including: Leadership development programs and training opportunities Mentorship and coaching from experienced leaders Opportunities to work on strategic projects and initiatives Access to a global network of business operations leaders and professionals Opportunities for career advancement and professional growth Access to a range of learning and development resources, including online courses and training programs Work Environment and Company Culture At blithequark, we are proud of our company culture and work environment. As a partner, you can expect: A dynamic and fast-paced work environment that is focused on delivering results and driving business growth A collaborative and supportive team environment that values diversity and inclusion Opportunities to make a positive impact on the company and the community A range of benefits and perks, including competitive compensation, health insurance, and retirement savings plans A culture that values innovation, creativity, and customer-centricity Opportunities for recognition and reward, including employee recognition programs and bonuses Compensation, Perks, and Benefits As a Director of Business Operations at blithequark, you can expect a competitive salary and a range of benefits and perks, including: Competitive compensation package, including salary and bonus Comprehensive health insurance and retirement savings plans Opportunities for career growth and development Access to a range of benefits and perks, including employee discounts and recognition programs A flexible and supportive work environment that values work-life balance Opportunities for professional development and growth, including training and education programs Conclusion If you are a motivated and experienced leader looking for a new challenge, we encourage you to apply for the Director of Business Operations role at blithequark. This is a unique opportunity to join a global brand and make a positive impact on the company and the community. With a competitive compensation package, a range of benefits and perks, and opportunities for career growth and development, this role is not to be missed. Apply now and take the first step towards a rewarding new role. At blithequark, we are committed to creating a diverse and inclusive work environment that values and respects all employees. We believe that our differences are what make us stronger, and we strive to create a culture that is welcoming and inclusive to all. If you are a talented and motivated individual who is looking for a new challenge, we encourage you to apply for this role. We look forward to hearing from you and exploring how you can contribute to our team. Submit Your Application Seize this opportunity to make a significant impact. Apply now and take the first step towards a rewarding new role. Apply for this job Apply for this job