Experienced Customer Experience Agent for Overnight Shift – Driving Exceptional User Experience in Ecommerce and Livestream Shopping

Introduction to arenaflex arenaflex is revolutionizing the world of ecommerce and livestream shopping, offering a unique platform where users can buy, sell, and discover a wide range of products, from fashion and beauty to electronics and collectibles. As the largest livestream shopping platform in North America and Europe, we are committed to building a community that combines shopping and entertainment. Our values are at the core of everything we do, and we operate as a remote co-located team out of hubs in the US, UK, Ireland, Poland, and Germany. We're innovating in the fast-paced world of live auctions, and our platform has something for everyone. About the Role The Customer Experience team at arenaflex is dedicated to driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be responsible for ensuring that our customers receive the products they ordered as quickly as possible and resolving any issues that may arise. Your goal will be to provide a positive experience for our users, and you will be expected to interact with buyers and sellers with a customer-first attitude. Key Responsibilities Interact with buyers and sellers to ensure a positive experience, resolving all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner. Become an expert in arenaflex's product, processes, and systems to drive positive outcomes for our users. Work with other departments to troubleshoot, research, and resolve open questions, seeking out opportunities to eliminate repeat contacts and improve the overall customer experience. Collaborate with the team to identify areas for process improvement and implement changes to enhance the customer experience. Utilize customer-facing systems like Zendesk, Kustomer, or Intercom to manage customer interactions and resolve issues efficiently. About You We're looking for a curious and hungry individual who is eager to jumpstart their career in a fast-paced environment. You should have a customer service mentality with a passion for reaching the best possible outcome for our users. If you're a proactive problem-solver and process-improver with a growth mindset and low ego, you'll thrive in this role. Essential Qualifications Open to working overnight shifts from 10pm - 7:00am PST. 2+ years of support experience handling email and/or chat services. Weekend availability required. Understanding of ecommerce and marketplace operations. Experience with customer-facing systems like Zendesk, Kustomer, or Intercom. Obsession with customers and a customer-first approach. Bachelor's degree or college experience preferred. Preferred Qualifications Previous start-up experience. Knowledge of collectibles. Experience working in a fast-paced, dynamic environment. Skills and Competencies To succeed in this role, you'll need to possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. You should be proactive, flexible, and adaptable, with a strong customer service mentality and a passion for delivering exceptional user experiences. Career Growth Opportunities and Learning Benefits At arenaflex, we're committed to helping our team members grow and develop their careers. You'll have access to training and development opportunities, as well as the chance to work with a talented and experienced team. We encourage innovation, creativity, and experimentation, and we're always looking for ways to improve our processes and enhance the customer experience. Work Environment and Company Culture arenaflex is a remote co-located team, and we operate out of hubs in the US, UK, Ireland, Poland, and Germany. We're a dynamic and fast-paced company, and we're always looking for ways to improve our processes and enhance the customer experience. Our company culture is built around our values, and we're committed to creating a positive and inclusive work environment that supports the well-being and success of our team members. Compensation, Perks, and Benefits We offer a competitive hourly rate of $24.04/hour to $28.85/hour, as well as a range of benefits, including: Flexible time off policy and holiday pay for working company-wide holidays. Health insurance options, including medical, dental, and vision. Work-from-home support, including a home office setup allowance and monthly allowance for cell phone and internet. Care benefits, including monthly allowance for food and wellness, annual allowance towards childcare, and lifetime benefit for family planning. Retirement benefits, including 401k offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally. Monthly allowance to dogfood the app. Parental leave, including 16 weeks of paid parental leave + one month gradual return to work. Conclusion If you're a motivated and customer-focused individual who is passionate about delivering exceptional user experiences, we want to hear from you. Join our team at arenaflex and become a part of a dynamic and innovative company that is revolutionizing the world of ecommerce and livestream shopping. Apply now to take the first step in your career with us. Equal Opportunity Employer arenaflex is proud to be an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Apply for this job