Experienced Customer Engineer – M365, Copilot, SharePoint, and Cloud Solutions Specialist for Strategic Digital Transformation

Introduction to blithequark At blithequark, we are pioneers in the digital landscape, dedicated to empowering businesses and individuals through cutting-edge technology solutions. As a leader in the industry, we recognize the importance of innovative and customer-centric approaches to drive success. Our team is comprised of talented professionals who share a passion for excellence and a commitment to delivering exceptional results. We are now seeking an experienced Customer Engineer to join our dynamic team, focusing on M365, Copilot, SharePoint, and cloud solutions to propel our customers' digital transformation journeys forward. Job Overview In this critical role, you will serve as a technical expert and strategic advisor, responsible for administering and governing SharePoint Online environments, implementing and managing M365 Copilot and OneDrive for Business, and developing and maintaining SharePoint sites and related applications. Your technical expertise will be invaluable in handling complex customer issues, troubleshooting Office applications, and supporting M365 Apps deployment. You will also play a key role in managing licensing and activation for perpetual and subscription versions of Office products, maintaining software within fixed and modern lifecycle policies, and overseeing deployment and configuration for Office LTSC and M365 Apps on Windows and Mac. Key Responsibilities Administer and govern SharePoint Online environments, ensuring seamless integration and optimal performance. Implement and manage M365 Copilot and OneDrive for Business, leveraging these tools to enhance customer productivity and collaboration. Develop and maintain SharePoint sites and related applications, aligning with customer needs and industry best practices. Handle important customer issues and work effectively in challenging situations, providing timely and effective solutions. Utilize technical skills for troubleshooting Office applications, particularly Outlook, and support M365 Apps deployment using SCCM/MECM/Intune/Cloud Update. Manage licensing and activation for perpetual and subscription versions of Office products, ensuring compliance and cost-effectiveness. Maintain software within fixed and modern lifecycle policies, staying up-to-date with the latest developments and advancements. Oversee deployment and configuration for Office LTSC and M365 Apps on Windows and Mac, ensuring smooth transitions and minimal disruptions. Lead migration projects from on-premises to cloud-based solutions, facilitating a seamless and efficient transition for our customers. Transition customers from Office 2016 to Office 2019/Office LTSC 2021 and M365 Apps, providing guidance and support throughout the process. Facilitate changes from MSI-based to C2R-based installations, ensuring a smooth and successful migration. Requirements and Qualifications To be successful in this role, you will need to possess a unique blend of technical expertise, business acumen, and interpersonal skills. The following requirements and qualifications are essential: Minimum of 10+ years of total experience in IT, with a strong focus on Microsoft technologies and cloud solutions. 5+ years of experience with Office 2016/M365 Apps, demonstrating a deep understanding of these products and their applications. Proficiency in M365 Apps Admin Center capabilities, with the ability to leverage these tools to drive customer success. Experience with Office for the web apps (Word, Excel, PowerPoint, Outlook), and a strong understanding of their features and functionalities. Basic knowledge of local and cloud group policies, with the ability to apply this knowledge in real-world scenarios. Experience with environment-specific scenarios involving third-party applications and add-ins, demonstrating adaptability and problem-solving skills. Strong problem-solving and analytical skills, with the ability to think critically and outside the box. Excellent communication and customer service abilities, with a strong focus on delivering exceptional customer experiences. Ability to work independently and within a team environment, demonstrating flexibility and collaboration. Skills and Competencies In addition to the requirements and qualifications listed above, the following skills and competencies are highly desirable: Strong technical skills, with a deep understanding of Microsoft technologies and cloud solutions. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously. Strong problem-solving and analytical skills, with the ability to think critically and outside the box. Adaptability and flexibility, with a willingness to learn and take on new challenges. Collaboration and teamwork, with a strong focus on delivering exceptional customer experiences. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Engineer, you will have access to a wide range of training and development opportunities, including: Comprehensive training programs, designed to enhance your technical skills and knowledge. Mentorship and coaching, providing guidance and support throughout your career journey. Opportunities for career advancement, with a clear path for professional growth and development. Access to industry-leading technologies and tools, staying up-to-date with the latest developments and advancements. A collaborative and dynamic work environment, fostering innovation and creativity. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. Our team is comprised of talented and dedicated professionals who share a passion for excellence and a commitment to delivering exceptional results. As a Customer Engineer, you will be part of a dynamic and collaborative team, working together to drive customer success and propel our business forward. Our work environment is designed to foster innovation and creativity, with a focus on flexibility and work-life balance. We offer a range of perks and benefits, including: Flexible working hours and remote work options, providing a healthy work-life balance. Comprehensive employee assistance program, supporting your physical and mental well-being. Opportunities for socialization and team-building, fostering a sense of community and camaraderie. Recognition and reward programs, acknowledging and rewarding outstanding performance and contributions. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, designed to attract and retain top talent. As a Customer Engineer, you can expect: A competitive salary, reflecting your skills, experience, and qualifications. Comprehensive benefits package, including medical, dental, and vision insurance. 401(k) retirement plan, providing a secure and stable financial future. Paid time off and holidays, allowing you to recharge and pursue your passions. Paid learning days, providing opportunities for professional growth and development. Conclusion If you are a motivated and talented IT professional, looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. As a Customer Engineer at blithequark, you will be part of a dynamic and collaborative team, working together to drive customer success and propel our business forward. With a competitive compensation package, comprehensive benefits, and opportunities for career growth and development, this is an opportunity not to be missed. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark. Apply for this job