Experienced Customer Service Representative – Medical Technology Industry Expertise Required for Dynamic Role at blithequark

Introduction to blithequark and the Industry At blithequark, we are pioneers in the medical technology sector, dedicated to delivering innovative solutions that transform lives. Our commitment to excellence is reflected in our cutting-edge products and exceptional customer service. As a leader in the industry, we recognize the importance of building strong relationships with our clients, understanding their needs, and providing tailored support to ensure their satisfaction. If you are passionate about making a difference in the lives of others and have a knack for delivering outstanding customer experiences, we invite you to join our team as a Customer Service Representative. Job Overview In this critical role, you will serve as the primary point of contact for our customers, fostering strong relationships that drive service and product revenue. Your expertise will be invaluable in handling customer inquiries, coordinating with internal departments to resolve issues, and identifying new business opportunities. As a key member of our customer service team, you will be responsible for ensuring seamless communication, timely issue resolution, and exceptional customer satisfaction. Key Responsibilities Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy, ensuring that all interactions reflect the high standards of blithequark. Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution, contributing to the overall efficiency of our operations. Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information, demonstrating your in-depth knowledge of our medical technology products. Perform data entry in Salesforce and ensure all order and customer records are up to date, maintaining the integrity of our customer database. Meet required KPIs, including purchase order processing, call handling, and email response times, consistently striving for excellence in your performance. Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines, actively contributing to the continuous improvement of our customer service processes. Collaborate with the customer service team and escalate issues to supervisors or managers as needed, demonstrating your ability to work effectively in a team environment. Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned, adhering to the highest standards of quality and compliance. Essential and Preferred Qualifications To excel in this role, you will need to possess a combination of education, experience, and skills that align with our requirements. The essential qualifications include: High School Diploma or equivalent, providing a foundation for your future growth and development. 2+ years of relevant experience, preferably in medical technology, demonstrating your understanding of the industry and its unique challenges. Preferred qualifications include a Bachelor’s degree, which can provide a competitive edge in your application. Your educational background, combined with your experience and skills, will be evaluated to determine your fit for this critical role. Skills and Competencies To succeed as a Customer Service Representative at blithequark, you will need to possess a range of skills and competencies, including: Excellent communication and interpersonal skills, enabling you to build strong relationships with customers and internal stakeholders. Strong problem-solving and analytical skills, allowing you to resolve complex issues efficiently and effectively. Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease. Proficiency in Salesforce and other customer relationship management tools, facilitating your work and ensuring data accuracy. Knowledge of medical device regulatory requirements, ensuring compliance and adherence to industry standards. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to a range of training programs, workshops, and mentorship opportunities, designed to enhance your skills and knowledge. Our goal is to empower you to excel in your role, take on new challenges, and advance your career within our organization. Work Environment and Company Culture Our work environment is dynamic, collaborative, and inclusive, reflecting the values of blithequark. We believe in fostering a culture of respect, empathy, and open communication, where every employee feels valued and supported. As a member of our team, you will be part of a community that is passionate about making a difference in the lives of others, and you will be encouraged to contribute your ideas, perspectives, and experiences to our collective success. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $24.82/hr. - $33.58/hr., plus bonus eligibility and a range of benefits. Our goal is to recognize and reward your contributions to blithequark, while also providing you with a comprehensive package that supports your well-being and financial security. Conclusion If you are a motivated and customer-focused individual, passionate about delivering exceptional service and making a difference in the medical technology industry, we invite you to apply for the Customer Service Representative role at blithequark. This is an exciting opportunity to join a dynamic team, develop your skills and knowledge, and contribute to the success of our organization. Please submit your application, including your resume and a cover letter, to be considered for this critical role. We look forward to welcoming you to our team and working together to achieve our mission of transforming lives through innovative medical technology solutions. Apply for this job