Experienced Customer Care Supervisor – Remote Full-Time Opportunity for Florida Residents to Deliver Exceptional Customer Service and Drive Business Growth at blithequark

Introduction to blithequark For over 20 years, blithequark has been a leading provider of premium products and accessories, renowned for its commitment to delivering unparalleled customer service. Our mission is built on the principle that our customers always take priority, and we strive to create a shopping experience that is not only enjoyable but also personalized and informative. As we continue to expand our team, we are seeking enthusiastic and dedicated individuals who share our passion for excellence and customer satisfaction. If you are excited about the prospect of joining a growth-oriented environment where internal growth and career development are championed, we invite you to explore this exceptional opportunity. About the Role We are actively seeking a passionate and experienced Customer Care Supervisor to join our dynamic team. As a Customer Care Supervisor at blithequark, you will play a pivotal role in ensuring that our customers receive the best service experience possible. Your responsibilities will include driving repeat and new business by being an advocate for our company and its products, supporting the Customer Care manager with ticket escalation, day-to-day department management, and data reporting activities related to the department's KPIs. This is a full-time, remote position, with company-supplied equipment, and you will be working primarily Monday through Friday, with a rotating schedule for Saturday coverage. You will report directly to the Customer Care Manager. Ideal Candidate Profile We are looking for individuals who are customer-focused, with a pleasant demeanor and excellent communication skills. A good sense of humor, the ability to multitask and prioritize, and strong problem-solving skills are indispensable. While knowledge of our specific industry is a plus, a drive for customer service and a willingness to learn are essential. Experience with generating and presenting reports based on system data is also required. Key Responsibilities Ensure excellent service standards by providing a positive and pleasant customer service experience on every encounter with every customer. Respond efficiently to customer inquiries and maintain high customer satisfaction during all customer interactions, including telephone, email communications, and chat. Take orders via inbound sales calls, ranging from moderate to light in volume, and offer advice and products to customers based on their previous order history as a courtesy, without pressure. Document customer interactions clearly and accurately in the Customer Service Ticket System. Assist the department manager with metric tracking and regular reporting to be presented to senior leadership. Become familiar with software and processes used by the department and act as support and backup Subject Matter Expert (SME) to the Customer Care Manager. Act as backup to the manager on assigning workload when the manager is unavailable and complete various additional tasks as assigned. Minimum Job Requirements To be considered for this role, you must meet the following requirements: Education: Associate's degree required; a college degree in Business Administration or a related field is highly preferred. Experience: Minimum of 3 years of Customer Service experience with a D2C e-Commerce based company, and 2 years of experience in a lead/supervisory role involving delegation of work and owning ticket escalations. Experience with generating and presenting metric-based reports is also necessary. Knowledge, Skills & Abilities: Proficient communication skills, both verbal and written, basic to intermediate computer knowledge with a working knowledge of Microsoft Office (Excel, Word) and Google Apps (Drive, Docs, Sheets), a professional manner with strong organizational and time management skills, comfort in a fast-paced environment, strong attention to detail, and the ability to work independently in a remote environment. Desired Qualifications While not required, the following qualifications are highly desirable: Experience with Zendesk. Familiarity with various web browsers, including Chrome, Firefox, and Internet Explorer, and the ability to shift seamlessly between many tabs at once. Familiarity with the industry in which blithequark operates. Career Growth and Learning Benefits At blithequark, we are committed to the growth and development of our team members. As a Customer Care Supervisor, you will have access to on-the-job training, career advancement opportunities, and the chance to work with a dynamic and supportive team. Our comprehensive approach to employee development ensures that you have the tools and resources needed to excel in your role and advance your career. Work Environment and Company Culture blithequark prides itself on its positive and inclusive work environment. We believe in fostering a culture of excellence, where every team member feels valued, supported, and empowered to contribute their best work. As a remote team member, you will be an integral part of our virtual team, with regular opportunities for interaction, feedback, and collaboration. We also require the ability to commute to Stuart, FL for semi-annual team meetings and gatherings, which helps to foster our strong team culture. Compensation, Perks, and Benefits We offer a competitive compensation package, with a starting salary of $25-$30 per hour, depending on experience. Our benefits package includes comprehensive health insurance (medical, dental, and vision), retirement plan options with a company match, participation in bonus plans, paid holidays, paid time off (PTO), a generous employee discount, and career advancement opportunities. Additionally, we provide on-the-job training, a referral program, and the opportunity to work from home in a remote setting, provided you have a quiet workspace with a reliable internet connection. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role with a growth-oriented company, we encourage you to apply for the Customer Care Supervisor position at blithequark. This is an exceptional opportunity to join a dynamic team, develop your skills, and contribute to the success of our organization. Please submit your application today and take the first step towards an exciting and fulfilling career with blithequark. Apply for this job