**Experienced Customer Care & Sales Representative – Work from Home Opportunity**

**Unlock Your Potential and Thrive in a Dynamic Remote Work Environment** Are you a customer-centric individual with a passion for sales and a knack for building lasting relationships? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join arenaflex, a leading provider of innovative technology solutions, as an Experienced Customer Care & Sales Representative. **About arenaflex** At arenaflex, we're more than just a company – we're a community of passionate individuals who share a common goal: to empower people to unlock their technology's untapped potential. With a team of over 17,000 employees worldwide, we're dedicated to delivering a seamless, award-winning customer experience that anticipates our customers' needs and provides tailored services within one touch. **Our Culture** Our culture is built on five core leadership principles that guide our everyday interactions: * **Put Customers First**: We prioritize our customers' needs and deliver exceptional service that exceeds their expectations. * **Play A Team Sport**: We collaborate, communicate, and support each other to achieve our goals. * **Take Ownership**: We're accountable for our actions and results, and we take pride in our work. * **Collaborate and Then Commit**: We work together to find solutions and commit to delivering high-quality results. * **Reach Full Potential**: We empower each other to grow, learn, and achieve our full potential. **Job Summary** As an Experienced Customer Care & Sales Representative, you'll play a critical role in delivering exceptional customer service while selling our innovative technology solutions. You'll engage with customers to understand their needs, provide accurate information, and conduct yourself in a way that's consistent with arenaflex's values. Your passion for sales, customer service, and building lasting relationships will make you a valuable asset to our team. **Key Responsibilities** * Evaluate and assist with customer concerns in a timely and professional manner. * Sell arenaflex's smart home and other products on every call, meeting sales goals and objectives. * Explain device capabilities, wireless carrier data product offerings, and company policies to customers. * Meet goals and grow from feedback and coaching, adapting to changing customer needs and business requirements. * Escalate calls to the appropriate tier of customer service function when necessary. **Requirements** * High school diploma or equivalent. * Customer service experience and a desire to upsell to customers. * Ability to retain knowledge, learning and memorizing product information and customer information. * Attention to details, providing care and attention to every customer issue. * Friendly, professional, and respectful demeanor, projecting a warm and friendly attitude while exhibiting professionalism and respect. * Flexible and able to meet the needs of each customer, adapting and flexing to customer needs and business needs accordingly. * Organization, multitasking with speed and accuracy. * Problem-solving, ability to efficiently resolve issues and meet customer expectations while maintaining a standard of quality customer service. * Dedication, reliable track record in attendance and performance. * Ability to spend 4-8 hours per day sitting and working at a computer in a call center environment (noise levels, using headset 90% of the time). * Computer literacy, typing 25-35 words per minute and learning call center software. * Passing hiring assessment, including soft skill scenario modeling and product knowledge. * Working knowledge of multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications). * Bilingual skills are a plus. * Ability to achieve sales and customer experience goals and objectives. **Work at Home Requirements** * Required to work in a distraction-free workplace and meet the company's ergonomic standards. * Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed. * Must have a hard-wired internet connection (Wi-Fi or hotspots are not allowed). **Benefits** * Competitive hourly rate, with top performers earning up to $28+ per hour. * Guaranteed minimum pay of $18 per hour. * Pay-per-experience model, where you'll get paid for each completed conversation with a customer. * Affordable medical, dental, and vision benefits program (some plans average under $20/paycheck for single coverage; rates vary by location). * Comprehensive benefits package, including vacation time, holiday pay, and a 401(k) plan. * Fun and casual work environment, with opportunities for growth and development. **How to Apply** If you're a motivated and customer-focused individual who's passionate about sales and building lasting relationships, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. [Apply Job!]( Apply for this job