**Experienced Customer Care Representative – Email And Chat Support at arenaflex**

At arenaflex, we're dedicated to providing exceptional patient care and support through our innovative pharmacy services. As a compassionate and detail-oriented Customer Care Representative, you'll play a vital role in delivering top-notch support to patients via email and live chat. If you're a motivated and adventurous individual with a passion for problem-solving and a willingness to learn, we want to hear from you! **About arenaflex** arenaflex is a rapidly growing pharmacy company that's revolutionizing the way patients interact with healthcare professionals. Our mission is to provide personalized, empathetic, and expert care to every patient, every time. With a focus on innovation, teamwork, and continuous learning, we're creating a dynamic and supportive work environment that fosters growth and development. **Responsibilities** As a Customer Care Representative at arenaflex, you'll be responsible for: Email Support • Respond to patient emails in a timely and professional manner, ensuring that every inquiry is addressed and resolved to the patient's satisfaction. • Resolve patient inquiries and concerns regarding medications, orders, and billing, utilizing your problem-solving skills and knowledge of pharmacy practices. • Escalate complex issues to management or pharmacy staff, ensuring that every patient receives the highest level of care. Live Chat Support • Engage with patients via live chat, providing real-time support and resolution to their queries and concerns. • Address patient questions and concerns regarding medications, orders, and billing, utilizing your knowledge base and resources to provide accurate information. • Utilize knowledge base and resources to provide accurate information, ensuring that every patient receives the most up-to-date and relevant information. Patient Support • Provide empathetic and personalized support to patients, addressing their concerns and resolving issues promptly and professionally. • Educate patients on medication usage, side effects, and interactions, ensuring that they have a clear understanding of their treatment plans. • Document patient interactions and resolutions, maintaining accurate and up-to-date records. Data Entry and Record-Keeping • Accurately update patient records and databases, ensuring that every patient's information is accurate and up-to-date. • Document patient interactions and resolutions, maintaining accurate and up-to-date records. **Requirements** • 1+ year of customer service experience, with a proven track record of delivering exceptional support to patients. • Excellent communication, problem-solving, and conflict resolution skills, with the ability to work independently in a remote environment. • High school diploma or equivalent required; associate's or bachelor's degree preferred. • Ability to work flexible hours, including evenings and weekends, with a reliable high-speed internet connection and a quiet, dedicated workspace. **Preferred Qualifications** • Experience in healthcare or pharmacy industry, with a strong understanding of pharmacy practices and regulations. • Certified Customer Service Representative (CCSR) or Certified Pharmacy Technician (CPhT), with a proven track record of delivering exceptional support to patients. • Familiarity with electronic health records (EHRs) and pharmacy software, with the ability to navigate complex systems and databases. • Previous experience with email and live chat support, with a proven track record of delivering exceptional support to patients. **What We Offer** • Comprehensive benefits package (medical, dental, vision), with a focus on providing exceptional support to our employees and their families. • 401(k) matching and paid time off, with a focus on promoting work-life balance and financial stability. • Opportunities for professional growth and training, with a focus on developing the skills and knowledge of our employees. • Flexible remote work environment, with a focus on providing flexibility and autonomy to our employees. **Technical Requirements** • Reliable high-speed internet connection, with a minimum upload and download speed of 10 Mbps. • Quiet, dedicated workspace, with minimal distractions and interruptions. • Computer and software meeting company standards (provided), with a focus on providing the latest technology and tools. • Smartphone for company use (provided), with a focus on providing seamless communication and collaboration. **Performance Metrics** • First Contact Resolution (FCR), with a focus on resolving patient inquiries and concerns on the first contact. • Customer Satisfaction (CSAT), with a focus on delivering exceptional support to patients and exceeding their expectations. • Email/Chat Response Time, with a focus on responding to patient inquiries and concerns in a timely and professional manner. • Quality Assurance scores, with a focus on maintaining accurate and up-to-date records and providing exceptional support to patients. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer committed to diversity and inclusion. We welcome applications from individuals of all races, ethnicities, disabilities, veteran status, and backgrounds. **Available Shifts and Compensation** Available shifts all days except Sundays and Saturdays, with a compensation range of $36.00 - $48.00/hour. **Apply Now** If you're a motivated and adventurous individual with a passion for problem-solving and a willingness to learn, we want to hear from you! Apply now to join our team and become a part of the arenaflex family. Apply Job! Apply for this job