**Experienced Customer Service Specialist – Opportunity for Fast Progression and High Reward at arenaflex**

**Job Summary:** Join arenaflex, a leading renewable energy company, as a Customer Service Specialist and embark on a rewarding career journey. As a key member of our customer contact centre team, you will be responsible for delivering exceptional end-to-end service to our customers, providing technical support, and resolving complex issues. With a strong focus on customer satisfaction, you will be passionate about delivering quality service and exceeding targets. arenaflex offers a unique opportunity for fast progression and high reward, with a clear development framework, annual bonuses, and a comprehensive benefits package. **About arenaflex:** arenaflex is a pioneering renewable energy company dedicated to helping one million homes and businesses cut their carbon emissions by 2025. We provide 100% renewable electricity, install heat pumps, support customers to generate and store their own power, and develop innovative tariffs to pay small generators fairly for what they export. Our values of being fair, straightforward, focused, and inclusive drive our commitment to creating a cleaner, greener future. **Key Responsibilities:** * Provide exceptional end-to-end service to customers, responding to their queries, and resolving complex issues in a timely and professional manner. * Work closely with customers to understand their needs, provide technical support, and proactively keep their accounts healthy. * Resolve billing issues, answer technical queries, and handle customer complaints in a fair and efficient manner. * Maintain and grow our Trust Pilot rating by delivering quality customer service and exceeding targets. * Collaborate with the team to achieve customer satisfaction goals and contribute to a positive customer experience. * Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with industry developments and arenaflex's products and services. **What You'll Need to Succeed:** * Highly resilient and comfortable dealing with customer queries where you might not know the answer. * Analytical and inquisitive nature, with a strong desire to solve complex problems. * Excellent verbal and written communication skills, with the ability to remain calm during difficult conversations. * Ability to work in a busy, fast-paced environment, prioritizing tasks, and managing multiple customer interactions. * Strong problem-solving skills, with a willingness to learn and adapt to new situations. * Passion for delivering quality customer service and exceeding targets. **Career Growth Opportunities:** arenaflex offers a clear development framework, with opportunities for fast progression and high reward. Our Customer Service Specialists have progressed to various roles, including: * Team leadership roles * Leadership in Customer Service * Specialising in Billing, Metering, Smart Export, Feed-in Tariff, Complaints * Business, PPA, and Sales * Trading Team * Talent Acquisition/HR * Quality Assurance * IT Support/Development * Product & Propositions * Marketing/Communications **Rewards and Recognition:** * Earn as you learn, with clear salary increase stages that align with your development, reaching up to £28,500. * Annual bonuses, with the opportunity to earn an extra £1000 per year after probation. * A company bonus scheme, designed to reward collective teamwork and delivery of results across the whole business. * A comprehensive benefits package, including: + 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. + Ethical Pension with Aviva, with employer-matched contributions up to 7.5% of your base salary. + £500 work from home allowance, £500 travel allowance, and £500 annual development allowance. + 5% annual bonus. **Work Environment and Culture:** arenaflex promotes work-life balance and flexibility through hybrid working, which combines both remote and office work. Our office is based in Chippenham, Wiltshire, and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon, and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges. **How to Apply:** If you're ready to make combatting the climate crisis your job and believe in our values of being fair, straightforward, focused, and inclusive, then we want to hear from you. Apply now and join our team of passionate and dedicated individuals who are committed to creating a cleaner, greener future. Apply Job! Apply for this job