**Experienced Customer Care Professional - Consumer Product Services at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than blithequark, a global leader in customer-first service, where you'll have the opportunity to make a real impact in the lives of our customers. At blithequark, we're committed to setting the standard for world-class customer service. Our team of dedicated professionals is driven by a shared passion for delivering personalized experiences that exceed our customers' expectations. As a Customer Care Professional in our Consumer Product Services team, you'll be at the forefront of this mission, working closely with customers to understand their needs and tailor solutions that meet their unique requirements. **Join the blithequark Community** As a member of our team, you'll become part of a diverse and global community of colleagues who share a common goal: to provide the world's best customer experience every day. With a strong focus on diversity, equity, and inclusion, we strive to create an environment where everyone feels seen, heard, and valued. At blithequark, we believe that our colleagues are our greatest asset. That's why we invest in their growth and development, providing industry-leading training and coaching to help you excel in your role. Our commitment to your success is reflected in our company values, which prioritize integrity, teamwork, and customer obsession. **Make an Impact in this Role** As a Customer Care Professional in our Consumer Product Services team, you'll have the opportunity to make a real impact in the lives of our customers. Your key responsibilities will include: * Delivering extraordinary service on inbound calls in a fast-paced, structured customer care environment * Consulting with customers to understand their needs and tailor unique solutions that meet their requirements * Continuously improving on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales * Addressing general and account-specific customer inquiries, providing clear and concise information, and updating customer account information as needed * Using tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution * Meeting and exceeding performance goals that include, but are not limited to, customer survey results, sales rates, quality goals, compliance regulations, and productivity targets **Preferred Qualifications** To succeed in this role, you'll need to possess a unique combination of skills and qualities, including: * Proven success in a customer service and consultative sales environment (two years+), with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication * Integrity to manage sensitive customer information and adhere to all regulatory and compliance guidelines related to servicing and sales practices * Passion for consultative sales, recommending products or solutions tailored to each customer * Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, effectively manage through change, and remain positive in difficult situations * Ability to adapt communication style to a wide variety of personalities and situations * Commitment to implementing feedback as a means to achieving individual and team performance goals * Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy * Timeliness and reliability, as it is imperative you are at work on time and adhere to your schedule each day **Additional Requirements** To be considered for this role, you'll need to meet the following requirements: * Flexibility to work anytime between 6:00am-2:00am, including weekends * High school diploma or equivalent required; bachelor's degree preferred * Workplace flexibility: full-time, shift flexibility requirements * Location: SUNRISE, FLORIDA **Compensation and Benefits** At blithequark, we offer a competitive compensation package that includes: * Salary range: $20.00 to $21.65 hourly + bonus + benefits * Benefits include: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities **Join the blithequark Team Today** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a member of our team, you'll have the chance to make a real impact in the lives of our customers, while growing your skills and career in a dynamic and supportive environment. Apply now and join the blithequark community today! Apply Job! Apply for this job