**Experienced Customer Service Associate: No Weekends, Currently Remote – Life Call Center**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Life Call Center team as an Experienced Customer Service Associate. In this role, you'll have the opportunity to develop highly personalized experiences for our customers, work in a collaborative and supportive team environment, and grow your skills and career with a leading insurance company. **About blithequark** At blithequark, we're committed to helping people secure their future and protect the ones they love. As a company owned by our policyowners, we're guided by a single purpose: to put customers first. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. We're a company of people protecting people, and we're proud to be recognized as a 2021 World's Most Ethical Company by Ethisphere. **The Role** As an Experienced Customer Service Associate, you'll be responsible for delivering exceptional customer experiences through personalized interactions, resolving customer requests on first contact, and educating customers about the services blithequark provides for their retirement needs. You'll work in a fast-paced, metric-driven environment, utilizing multiple systems and tools to meet established goals and objectives. Your success will be measured by your ability to balance time effectively, ensure the department meets expected service levels, and provide best-in-class experiences for our customers. **Responsibilities:** * Build rapport with each customer, ask probing questions, and understand how to create a best-in-class experience and resolve customer requests on first contact * Educate customers about the services blithequark provides for their retirement needs * Apply knowledge to handle many problems independently while seeking guidance in highly complex situations * Balance time effectively to ensure the department meets expected service levels * Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality, and call handling time **Requirements:** * 1+ years of customer service experience (or Undergrad Degree in lieu of experience) * High School Diploma (or GED) * Proficiency with Microsoft Office Suite * Strong communication and interpersonal skills * Ability to work in a fast-paced, metric-driven environment with proficiency in multitasking and navigating multiple systems and windows **Preferred Qualifications:** * 2+ years of Customer Service Experience * College Degree * Experience with Insurance or Annuity Servicing, financial products, hospitality, or retail sales with a high degree of direct consumer contact * Bilingual (Spanish) * Ability to work in a team environment and provide support to colleagues as needed **What We Offer:** * Competitive salary: $40,000-$42,000 plus ability to earn 5% annual bonus * 10 weeks of paid virtual training * Opportunities for career growth and advancement * Collaborative and supportive team environment * Recognition and rewards for outstanding performance * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options **Work Environment:** At blithequark, we value both the flexibility that a remote work environment offers and the value that comes from connecting and collaborating in person with our colleagues. While most blithequark employees have been working remotely due to the pandemic, we have begun encouraging our fully vaccinated employees to come to the office on a schedule that works for them. Our future work environment will be one where the majority of our associates adopt a hybrid schedule, working some days in the office and some days remotely, balancing flexibility with in-person collaboration. **Why Join blithequark?** At blithequark, we're committed to making a positive impact in people's lives. We believe in the importance of diversity, equity, and inclusion, and we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed. If you're passionate about delivering exceptional customer experiences and making a meaningful difference in the world, we invite you to join our team. **How to Apply:** If you're excited about this opportunity and want to learn more, please submit your application through our website. We're an equal employment opportunity employer, and we welcome applications from diverse candidates. If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need. **Join Our Team:** At blithequark, we're committed to building a team of talented, passionate, and dedicated professionals who share our vision and values. If you're ready to take your career to the next level and make a meaningful impact in people's lives, we invite you to join our team. Apply now and become a part of our dynamic and supportive team! Apply for this job