**Experienced Social Media Customer Support Specialist – Work From Home Opportunity at blithequark**

Are you a highly motivated and customer-centric individual with a passion for social media and excellent communication skills? Do you enjoy working in a dynamic and fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark as an Experienced Social Media Customer Support Specialist – Work From Home Opportunity. **About blithequark** blithequark is a leading global family entertainment and media company that creates and distributes high-quality content across various platforms. With a rich history dating back to the 1920s, blithequark has grown into a global brand with a presence in over 40 countries. Our mission is to create magical experiences that delight audiences around the world. **About the Role** As an Experienced Social Media Customer Support Specialist, you will be responsible for providing exceptional customer support to our social media followers across various platforms, including Twitter, Facebook, Instagram, and YouTube. You will be the voice of blithequark, responding to customer inquiries, resolving issues, and providing information about our products and services. Your primary goal will be to deliver a positive and engaging experience for our customers, ensuring that they feel valued and supported. **Key Responsibilities** * Respond to customer inquiries and comments on social media platforms in a timely and professional manner * Resolve customer complaints and issues in a fair and efficient manner * Provide information about blithequark's products and services, including new releases and promotions * Collaborate with internal teams, including marketing and customer service, to ensure seamless communication and support * Stay up-to-date with industry trends and developments, and apply this knowledge to improve customer support and engagement * Work closely with social media managers to develop and implement social media strategies that align with business objectives * Analyze customer feedback and sentiment to identify areas for improvement and make recommendations for process enhancements * Participate in social media campaigns and initiatives to promote blithequark's products and services * Collaborate with cross-functional teams to develop and implement customer support processes and procedures **Essential Qualifications** * Bachelor's degree in a related field, such as communications, marketing, or customer service * 2+ years of experience in social media customer support or a related field * Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and empathetic manner * Strong problem-solving and analytical skills, with the ability to resolve complex customer issues * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong knowledge of social media platforms, including Twitter, Facebook, Instagram, and YouTube * Experience with social media management tools, such as Hootsuite or Sprout Social * Ability to work independently and as part of a team, with a strong focus on collaboration and communication **Preferred Qualifications** * Experience working in the entertainment or media industry * Knowledge of customer relationship management (CRM) software and customer service platforms * Experience with content creation and curation, including writing and editing * Strong understanding of social media analytics and metrics, including engagement rates and follower growth * Experience with social media advertising and promotional campaigns **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong knowledge of social media platforms and management tools * Ability to work independently and as part of a team, with a strong focus on collaboration and communication * Strong attention to detail and ability to maintain accuracy and quality in all work * Ability to adapt to changing priorities and deadlines, with a strong focus on flexibility and adaptability **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As an Experienced Social Media Customer Support Specialist, you will have access to a range of training and development programs, including: * Ongoing training and development in social media management and customer support * Opportunities for career advancement and professional growth * Access to industry-leading tools and technologies * Collaborative and supportive work environment * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** blithequark is a dynamic and fast-paced work environment that values creativity, innovation, and collaboration. Our company culture is built on a foundation of respect, empathy, and open communication, with a strong focus on teamwork and mutual support. As an Experienced Social Media Customer Support Specialist, you will be part of a talented and dedicated team that is passionate about delivering exceptional customer experiences. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * Salary: $56,000 - $70,290 per year, depending on location and experience * Benefits: comprehensive health, dental, and vision insurance, 401(k) matching, and paid time off * Perks: flexible work arrangements, including remote work options, and access to industry-leading tools and technologies * Recognition and rewards: opportunities for recognition and rewards for outstanding performance and contributions **How to Apply** If you are a motivated and customer-centric individual with a passion for social media and excellent communication skills, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. 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