Experienced Customer Care Professional - Consumer Product Services and Solutions Expert

Welcome to arenaflex: Where Customer Experience Meets Exceptional Service At arenaflex, we pride ourselves on being a company that sets the standard for customer-first service. Our mission is to provide the world's best customer experience every day, and we're looking for talented individuals like you to join our team. As a Customer Care Professional, you'll be the face of our company, creating positive interactions with our customers and helping them with their needs. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace where everyone feels seen, heard, and valued. About Our Company Culture arenaflex is a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. We believe that with the right support, people and businesses have the power to progress in incredible ways. Our company values are built on integrity, trust, and a passion for delivering exceptional customer experiences. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where everyone can thrive and grow. Job Overview As a Customer Care Professional, you'll be responsible for delivering extraordinary service to our customers in a fast-paced, structured customer care environment. You'll consult with customers to understand their needs, tailor unique solutions, and provide relevant product offers that deepen customer engagement and result in measurable value. You'll also continuously improve your key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales. Key Responsibilities: Deliver extraordinary service on inbound calls, following our Customer First philosophy Consult with customers to understand their needs and tailor unique solutions Provide clear and concise information, update customer account information, and address general and account-specific customer inquiries Use tools and resources to identify custom solutions and anticipate customer needs Meet and exceed performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets Qualifications and Skills To be successful in this role, you'll need a unique combination of skills, experience, and passion for customer service and consultative sales. Here are some of the essential and preferred qualifications: Essential Qualifications: Proven success in a customer service and consultative sales environment (two years+) Integrity to manage sensitive customer information and adhere to all Regulatory and Compliance guidelines Passion for consultative sales, recommending products or solutions tailored to each customer Resilience to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics Ability to adapt communication style to a wide variety of personalities and situations Commitment to implementing feedback as a means to achieving individual and team performance goals Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy Preferred Qualifications: Bachelor's degree preferred High school diploma or equivalent required Flexibility to work anytime between 6:00am-2:00am, including weekends Location: SUNRISE, FLORIDA (with flexibility to work in a hybrid or virtual environment) Career Growth and Development At arenaflex, we're committed to helping you grow and develop in your career. You'll have access to industry-leading training, ongoing coaching, and opportunities to learn from experienced professionals. Our career development programs are designed to help you build new skills, take on new challenges, and achieve your career goals. Work Environment and Company Culture Our work environment is dynamic, supportive, and empowering. We believe in creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. With a strong focus on diversity, equity, and inclusion, we strive to create a culture that's inclusive, supportive, and fun. Compensation, Perks, and Benefits We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus and benefits. Our benefits package includes: Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Conclusion If you're passionate about delivering exceptional customer experiences and want to join a company that's committed to backing its customers, communities, and colleagues, we encourage you to apply for this exciting opportunity. At arenaflex, we're dedicated to creating a workplace where everyone can thrive, grow, and succeed. Join our team and let's lead the way together! Apply for this job