**Experienced Customer Care Coordinator – Delivering Exceptional Service and Building Lasting Relationships**

Are you passionate about delivering exceptional customer experiences and building lasting relationships? Do you thrive in a fast-paced environment where no two days are the same? Look no further than blithequark, where we're committed to providing personalized attention for our associates and fostering a dynamic team culture that helps our people reach their personal and professional goals. As an Experienced Customer Care Coordinator at blithequark, you'll play a vital role in resolving customer concerns in a timely and professional manner, while also providing exceptional service and support to our valued customers. If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we want to hear from you! **About blithequark** At blithequark, we're dedicated to making a positive impact on our customers' lives and the communities we serve. As a leading provider of innovative solutions, we're committed to delivering exceptional service and support to our customers, while also fostering a dynamic team culture that encourages growth, learning, and collaboration. **Position Overview** As an Experienced Customer Care Coordinator, you'll be responsible for receiving inbound and making outbound calls to resolve customer concerns in a timely and professional manner. You'll also coordinate and resolve customer follow-up requests as a liaison between branches and customers, providing and maintaining the highest level of customer service. **Responsibilities** * Receive inbound and make outbound calls to resolve routine customer concerns (e.g., service, billing, results) in a timely and professional manner. May deviate from routine procedures to diagnose root cause of more complex customer issues. * Coordinate and resolve customer follow-up requests as a liaison between branches and customers to provide and maintain the highest level of customer service. * Prioritize open, overdue, and/or critical customer follow-up requests or customer concerns and escalate to management as needed. * Review and respond to customer feedback collected through external sources. Compile statistical data (e.g., net promoter scores, or NPS), identify trends, and report to management team. * Make contact with cancel request customers to retain business. Probe to identify root cause and use approved customer save offers (e.g., discounts, service calls) to retain customer. * May complete special projects to support branch operations and efficiency. * Enter and maintain customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely. * Research customer database for account and service history and information to resolve customer concerns. * Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes. * May assess customer needs for additional services and up-sell as appropriate. * Identify and communicate improvement opportunities or trends impacting the customer experience to management. * May receive customers and vendors at assigned branch. **Essential Qualifications** * High school diploma/GED required. Associate's degree preferred. * 2-3 years of customer service experience required. * Experience resolving escalated customer service issues required. * Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint). **Preferred Qualifications** * Bachelor's degree in a related field (e.g., business, communications, marketing). * Experience working in a call center or customer service environment. * Knowledge of customer relationship management (CRM) software. * Certification in customer service or a related field (e.g., Certified Customer Service Representative, Certified Customer Experience Professional). **Skills and Competencies** * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities. * Strong customer service skills and a passion for delivering exceptional customer experiences. * Ability to work effectively in a team environment and build strong relationships with colleagues and customers. * Strong organizational and time management skills. * Ability to maintain confidentiality and handle sensitive customer information. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our associates grow and develop their skills and careers. As an Experienced Customer Care Coordinator, you'll have opportunities to: * Develop your customer service and problem-solving skills through ongoing training and development programs. * Take on additional responsibilities and projects to support branch operations and efficiency. * Collaborate with colleagues and management to identify and implement process improvements. * Participate in performance-based bonuses and recognition programs. * Enjoy a dynamic and supportive team culture that encourages growth, learning, and collaboration. **Work Environment and Company Culture** At blithequark, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our associates. As an Experienced Customer Care Coordinator, you'll enjoy: * A dynamic and supportive team culture that encourages growth, learning, and collaboration. * A fast-paced and challenging work environment that offers opportunities for professional growth and development. * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a company-matching 401(k) program. * Opportunities for professional development and training through ongoing education and certification programs. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects the contributions of all associates. **Compensation, Perks, and Benefits** As an Experienced Customer Care Coordinator at blithequark, you'll enjoy a competitive salary range of $31,819.00 - $58,865.00, based on qualifications and experience. In addition to your salary, you'll also enjoy a comprehensive benefits package, including: * Medical, dental, and vision insurance. * A company-matching 401(k) program. * Paid time off and holidays. * Opportunities for professional development and training through ongoing education and certification programs. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects the contributions of all associates. **How to Apply** If you're a customer service enthusiast with a passion for problem-solving and a knack for building strong relationships, we want to hear from you! To apply for the Experienced Customer Care Coordinator position at blithequark, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply for this job