Experienced Customer Care and Sales Representative - Work from Home Opportunity with arenaflex, Delivering Exceptional Customer Experiences and Driving Sales Growth

Introduction to arenaflex arenaflex is a leading provider of innovative technology solutions, dedicated to helping over 300 million people worldwide unlock the full potential of their devices. With a strong commitment to customer satisfaction and a passion for delivering exceptional experiences, we are now seeking talented and motivated individuals to join our team as Customer Care and Sales Representatives. As a remote worker, you will have the opportunity to work from the comfort of your own home, providing top-notch support to our customers while driving sales growth and achieving your full potential. Job Overview In this exciting role, you will be responsible for maintaining exceptional customer service standards while providing support for customers' inquiries about lost or damaged devices and resolving customer issues. You will also be tasked with selling our Connected Home product and other offerings to customers on every call, engaging with them to understand their technology needs and selling protection and tech support solutions. As a key member of our team, you will embody our core values of putting customers first, playing as a team, taking ownership, collaborating, and reaching your full potential. Key Responsibilities Evaluate and assist with customer concerns in a professional and respectful manner Sell arenaflex smart home and other products on every call, meeting sales activity goals and objectives Explain device capabilities, wireless carrier data product offerings, and company policies to customers Meet goals and grow from feedback and coaching, continuously improving your performance and skills Escalate calls to the appropriate tier of customer service function when needed, ensuring seamless issue resolution Requirements and Qualifications To be successful in this role, you will need to possess a high school diploma or equivalent, as well as customer service experience and a desire to upsell to customers. You should be able to retain knowledge, learn and memorize product information, and provide attention to detail in every customer interaction. Additionally, you should be friendly, professional, and respectful, with excellent communication and problem-solving skills. Essential Qualifications High school diploma or equivalent Customer service experience and a desire to upsell to customers Ability to retain knowledge and learn product information Attention to detail and ability to provide exceptional customer service Friendly, professional, and respectful demeanor Flexible and adaptable, with ability to meet changing customer and business needs Organized and able to multitask with speed and accuracy Problem-solving skills and ability to resolve customer issues efficiently Dedicated and reliable, with a strong track record of attendance and performance Preferred Qualifications Bilingual skills Working knowledge of multiple hardware platforms and operating systems (Windows, Android, Blackberry OS, Apple iOS, wireless technology, wireless equipment, and applications) Ability to achieve sales and customer experience goals and objectives Previous experience in a call center environment Work Environment and Company Culture At arenaflex, we value team success and create a rewarding and collaborative work environment where each employee can maximize their talents and contributions. We provide a fun and casual work environment, comprehensive benefits package, and opportunities for growth and development. Our company culture is built on our 5 Leadership Principles: Put Customers First, Play A Team Sport, Take Ownership, Collaborate and Then Commit, and Reach Full Potential. Work from Home Requirements Distraction-free workplace, ergonomically set to meet company standards Minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed Hard-wired internet connection (Wifi or Hotspots are not allowed) Compensation and Benefits We offer a competitive compensation package, including a guaranteed minimum pay of $18 per hour, with top performers earning up to $28+ per hour. Our benefits package includes affordable medical, dental, and vision benefits, vacation time, holiday pay, and a 401k plan. We also provide opportunities for growth and development, as well as a fun and casual work environment. Conclusion If you are a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Care and Sales Representative, you will have the chance to work from home, provide exceptional customer experiences, and drive sales growth while achieving your full potential. Don't miss out on this opportunity to join a dynamic and innovative company that values its employees and is dedicated to delivering exceptional customer experiences. Apply now to become a part of our team and start your journey to success with arenaflex! Apply for this job