Experienced Customer Service Representative – Work from Home Opportunity with arenaflex in Orlando, Delivering Heart-Driven Service to Millions of Plan Members

Introduction to arenaflex At arenaflex, we are driven by a single, clear purpose: bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. As a leader in the health care industry, we are dedicated to making a positive impact on the lives of our plan members. Our Heart At Work Behaviors support this purpose, empowering every colleague to feel valued and play a vital role in transforming our culture and accelerating innovation. Job Overview We are seeking experienced Customer Service Representatives to join our Caremark Member Operations division at arenaflex. As a Customer Care Representative, you will have the opportunity to work from home, assisting members with their pharmacy benefit plans, and delivering heart-driven service to our millions of plan members. If you are passionate about providing exceptional customer service, are comfortable working in a fast-paced environment, and are committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Key Responsibilities Assist members with their pharmacy benefit plans, answering questions regarding prescription insurance, medication coverage, and mail order prescriptions Take inbound calls and provide solutions to help simplify our members' health care experience Service a variety of clients and call types, including Commercial, Medicare Part D, Medicaid, and specific client groups Receive comprehensive training to upskill and assist with client and member inquiries as business needs arise Offer solutions and support to help our members better understand their coverage and options Work collaboratively with colleagues to achieve business objectives and deliver exceptional customer service Essential Qualifications To be successful in this role, you will need: At least 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience Computer proficiency in Windows-based applications A high school diploma or equivalent experience Strong customer service skills, including courteous telephone etiquette and professionalism Ability to exhibit patience and empathy, and express assurance and confidence Preferred Qualifications While not required, the following qualifications are preferred: An associate's degree or equivalent experience Ability to problem-solve in a positive, productive manner Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life Reliability and compliance with scheduling standards At least 6 months of health care experience Skills and Competencies To excel in this role, you will need to possess: Strong oral, interpersonal, and communication skills Ability to work in a fast-paced environment and adapt to changing business needs Strong problem-solving and analytical skills Ability to work independently and as part of a team Comfortable with technology and able to learn new systems and processes quickly Career Growth Opportunities At arenaflex, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have opportunities to advance your career, including: Paths to progression through our Career Mapping guide Opportunities to grow in and outside of our business unit Professional development and training programs to enhance your skills and knowledge Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and supportive work environment. As a colleague, you can expect: A comprehensive training program to ensure your success A flexible work schedule, with opportunities to work from home A collaborative and dynamic team environment Opportunities to make a positive impact on the lives of our plan members A culture that values diversity, equity, and inclusion Compensation, Perks, and Benefits As a Customer Service Representative at arenaflex, you can expect: A competitive pay rate, starting at $17.50 per hour A comprehensive benefits package, including medical, dental, and vision insurance A wide range of supplemental benefits and discount programs Tuition reimbursement and education assistance programs A complete time-off package, including company-paid holidays, PTO, and floating holidays Opportunities to participate in our 401(k) retirement savings plan and Employee Stock Purchase Plan Conclusion If you are passionate about delivering exceptional customer service and making a positive impact on the lives of others, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will be part of a dynamic team that is dedicated to making a difference in the lives of our plan members. With a comprehensive training program, flexible work schedule, and opportunities for career growth and development, this is an opportunity you won't want to miss. Apply today and join our team of heart-driven colleagues who are committed to delivering exceptional customer service and making a positive impact on the lives of others. Apply for this job