**Experienced Contract Customer Service Representative – Healthcare Benefits Navigation and Support**

At arenaflex, we're revolutionizing the healthcare economy by delivering high-quality and affordable care for all. By empowering employers to restructure their healthcare benefits and providing data-driven insights, we guide employees towards higher-quality and lower-cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well, not just performing more procedures. Backed by top-tier venture capital firms and growing rapidly, we're seeking a talented Contract Customer Service Representative to join our team and help us achieve our mission. **About arenaflex** arenaflex is a rapidly growing startup that's transforming the healthcare industry. Our innovative approach to healthcare benefits has garnered attention from top venture capital firms, and we're now expanding our team to meet the growing demand for our services. As a Contract Customer Service Representative, you'll be part of a dynamic team that's passionate about improving the healthcare system. You'll have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional service to our members. **Job Summary** We're seeking an experienced Contract Customer Service Representative to join our team and provide exceptional support to our members. As a key member of our member services team, you'll engage with members via phone, chat, and email to help them find the right healthcare for their needs, understand how our program works, and assist them in getting their eligible claims paid. This role requires a passion for helping people, a proactive problem-solving approach, and a commitment to delivering amazing service. **Responsibilities** As a Contract Customer Service Representative, you'll be responsible for: * Delivering exceptional service to our members via phone, chat, and email, offering education and guidance to help them understand and utilize their benefits and find the right provider for their needs * Following documented best practices for handling member inquiries and suggesting process improvements as you identify them * Managing and organizing your workload using arenaflex's platform and tools, including Zendesk and G Suite * Triaging and escalating complex and urgent member care needs * Retaining a detail-oriented working knowledge of employer health benefits and insurance * Relaying member feedback to leadership teams to improve arenaflex's solution **Key Qualifications** To succeed in this role, you'll need: * A passion for helping people solve their problems with an ability to think creatively and empathetically * Experience working in a customer-facing environment with demonstrated experience staying calm under pressure * Excellent written and verbal communication skills * A high level of process-orientation, digital organization, and resourcefulness * A desire to work in a rapidly evolving startup environment and be comfortable with some ambiguity * A desire to be part of our mission to improve the healthcare system * Enthusiasm for a role with room for growth * A quiet and distraction-free work environment with reliable internet connection (ability to hard wire if needed strongly preferred) * A bachelor's degree is preferred but not required **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong organizational and time management skills * Ability to work independently and as part of a team * Proficiency in using technology, including CRM software and productivity tools **Career Growth Opportunities and Learning Benefits** As a Contract Customer Service Representative at arenaflex, you'll have the opportunity to: * Develop your skills and knowledge in a rapidly evolving industry * Work with a talented team of professionals who are passionate about improving the healthcare system * Contribute to a mission-driven organization that's making a positive impact on people's lives * Enjoy a dynamic and supportive work environment that encourages growth and development * Participate in ongoing training and professional development opportunities to enhance your skills and knowledge **Work Environment and Company Culture** arenaflex is a remote-friendly company that values flexibility and work-life balance. As a Contract Customer Service Representative, you'll have the opportunity to work from the comfort of your own home or a quiet and distraction-free workspace. Our company culture is built on a foundation of collaboration, innovation, and mutual respect. We're committed to creating a positive and inclusive work environment that supports the growth and well-being of our team members. **Compensation and Benefits** Individual compensation for this role will depend on a variety of factors, including qualifications, skills, and applicable laws. arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Opportunities for professional growth and development * Flexible work arrangements and remote work options * Access to ongoing training and professional development opportunities * A dynamic and supportive work environment that encourages collaboration and innovation **How to Apply** If you're passionate about helping people and committed to delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your experience and qualifications. We look forward to reviewing your application and discussing this opportunity further. **Note** To streamline our process and ensure fairness to all applicants, please refrain from sending additional emails regarding your application status within the initial 5 days of applying. Any communication sent to [email protected] during this period may delay the review of your application. We appreciate your understanding and look forward to reviewing your application. Apply for this job