**Experienced Customer Service Representative II – Healthcare Technology Support**

At arenaflex, we're committed to revolutionizing the healthcare industry through innovative medical technology and compassionate patient care. As a Customer Service Representative II, you'll play a vital role in delivering exceptional customer experiences, ensuring seamless product support, and driving business growth. If you're passionate about making a difference in people's lives and thrive in a fast-paced, dynamic environment, join our team and embark on a life-long career of exploration and innovation. **A Day in the Life at arenaflex** As the world's largest medical technology company, arenaflex has been dedicated to alleviating pain, restoring health, and extending life since 1949. Our mission unites a global team of 90,000+ passionate people who share a common goal: to engineer extraordinary solutions that transform lives. As a Customer Service Representative II, you'll be part of a diverse and inclusive culture that welcomes the challenge of life-long learning, fosters growth, and empowers individuals to make a meaningful impact. **Responsibilities:** * Represent arenaflex to external and internal customers, providing exceptional product-related support and resolving issues in a timely and professional manner. * Answer customer inquiries, trace lost shipments, interpret and clarify customer orders for the shipping department, and take orders or registrations as needed. * Connect customers to appropriate support or field staff when necessary, ensuring seamless issue resolution and customer satisfaction. * Manage web-based ordering or registrations, conferring with management regarding customer credits, returns, and quality assurance complaints. * Approve allocation of stock in short supply, special price quotations, and bids, pricing allowances, deductions, and adjustments. * Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment, and inventory systems, focusing on stock and allocation issues to maximize service levels. **Must-Have Qualifications:** * High School Diploma or GED with a minimum of 2 years of customer service experience. * Strong analytical and communication skills, with the ability to effectively resolve customer issues and provide product support. * Call Center experience, with a proven track record of delivering exceptional customer experiences. * Knowledge and experience with SAP, as well as proficiency in MS Suite. * Familiarity with working remotely with multiple monitors and a strong understanding of electronic data interchange (EDI) systems. **Nice-to-Have Qualifications:** * Strong analytical and problem-solving skills, with the ability to think critically and resolve complex customer issues. * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. * Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. * Familiarity with inventory management systems and a strong understanding of supply chain operations. **Physical Job Requirements:** * While performing the duties of this job, the employee is regularly required to be independently mobile and interact with a computer. * The employee is also required to communicate with peers and co-workers, with occasional travel to customer facilities or other arenaflex locations. **Benefits & Compensation:** * arenaflex offers a competitive salary and flexible benefits package, designed to support your career and personal growth. * Our commitment to our employees' lives is at the core of our values, and we recognize their contributions to our success. * We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. **Salary Range:** * $34,800.00 - $52,200.00 (USD) for U.S. (excl. PR) locations. **Career Growth Opportunities:** * As a Customer Service Representative II, you'll have the opportunity to develop your skills and expertise in a dynamic and fast-paced environment. * arenaflex offers a range of career development programs and training opportunities, designed to help you grow and advance in your career. * Our commitment to diversity and inclusion means that we welcome and celebrate individual perspectives and contributions, creating a culture of belonging and growth. **Work Environment & Company Culture:** * arenaflex is a global leader in medical technology, with a diverse and inclusive culture that welcomes the challenge of life-long learning. * Our team is passionate about making a difference in people's lives, and we're committed to delivering exceptional customer experiences and driving business growth. * We offer a dynamic and supportive work environment, with opportunities for growth, development, and recognition. **How to Apply:** If you're passionate about making a difference in people's lives and thrive in a fast-paced, dynamic environment, join our team and embark on a life-long career of exploration and innovation. Apply now to become a Customer Service Representative II at arenaflex and start your journey towards a rewarding and challenging career in healthcare technology support. Apply Job! Apply for this job