Experienced Bilingual Financial Customer Service Representative – Remote Work Opportunity for Spanish and English Speakers in a Dynamic and Supportive Environment

Welcome to arenaflex arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At arenaflex, we believe in making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. About the Role We are seeking an experienced Bilingual Financial Customer Service Representative to join our team in a remote work capacity. As a key contributor to our team, you will be responsible for fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities Connect with customers via phone to resolve their questions, issues, or concerns in a professional and courteous manner Escalate/transfer/complete conference calls to banks, loan originators, financial institutions, and more as needed Calmly attempt to resolve and de-escalate any issues that may arise, providing exceptional customer service and support Track all call-related information for auditing and reporting purposes, ensuring accuracy and attention to detail Provide feedback on call issues and suggest improvements to processes and procedures as needed Qualifications We are looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need: Bilingual Spanish/English language skills, with the ability to communicate effectively in both languages High School Diploma or GED required, with a minimum of 6 months of customer service experience 6 months of Call Center experience is preferred, but not required Ability to type 25 wpm, with comfort using desktop computer systems and Windows operating systems Proven oral and written communication skills, with logical problem-solving skills and the ability to work independently Availability to work various shifts, including evenings and weekends, with the ability to adapt to a constantly changing and fast-paced environment Strong listening skills, with the ability to stay composed and objective in a high-pressure environment Work from Home Requirements To be considered for this remote work opportunity, you will need to meet the following requirements: Internet Connection Requirements: Minimum subscribed download rate equal to or exceeds 12.0 Mbps, with a minimum subscribed upload rate equal to or exceeds 3.0 Mbps ISP must have no packet loss and ping under 50ms, with proof of internet speed required Clean and quiet workspace, free from distractions and interruptions Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including paid training, to help you build your skills and advance your career. Our employees have access to a range of benefits, including competitive wages, full benefits (medical, dental, vision, 401k, and more), paid time off, and employee wellness and engagement programs. We believe in promoting from within, and many of our employees have gone on to successful careers in leadership and management. Work Environment and Company Culture At arenaflex, we pride ourselves on our dynamic and supportive work environment. We believe in making people's lives simpler, faster, and safer, and we are committed to delivering exceptional service to our customers. Our employees are passionate about what they do, and we are dedicated to creating a positive and inclusive work environment that fosters growth, development, and success. We are a global company with a local presence, and we are committed to supporting our communities, our clients, and the environment. Compensation, Perks, and Benefits At arenaflex, we offer a range of compensation, perks, and benefits to our employees, including: Competitive wages and bonuses Full benefits (medical, dental, vision, 401k, and more) Paid time off and holidays Employee wellness and engagement programs Opportunities for career growth and development Recognition and reward programs Conclusion If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to making people's lives simpler, faster, and safer, and we believe that our employees are the key to our success. Join our team today and discover the opportunities and benefits that await you. Apply now to become a part of our dynamic and supportive team and take the first step towards a rewarding and challenging career in customer service. Apply for this job