**Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry**

Are you a highly motivated and detail-oriented individual looking to start a new career journey with a dynamic and supportive team? Do you possess excellent communication skills and a passion for delivering exceptional customer service? If so, we invite you to join arenaflex, a leading Pennsylvania tax collection and administration company, as an Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry. **About arenaflex** arenaflex has been a trusted name in the Pennsylvania tax collection and administration industry for over 80 years. Our commitment to supporting local communities and providing exceptional service to our clients has earned us a reputation as a leader in our field. At arenaflex, we believe in fostering a culture of teamwork, innovation, and continuous learning, and we're excited to welcome talented individuals like you to our team. **Job Summary** As an Experienced Bilingual Customer Support Clerk – Tax Administration and Data Entry, you will play a vital role in providing exceptional customer service to taxpayers, processing tax forms and payments, and maintaining accurate records. This is an exciting opportunity to join a dynamic team and develop your skills in a fast-paced and supportive environment. **Key Responsibilities** * Answer taxpayer inquiries in person and over the phone, providing accurate and timely responses to their questions and concerns * Research, maintain, and update tax accounts based on information provided, ensuring accuracy and attention to detail * Process tax forms and mail, posting payments to the proper accounts and maintaining accurate records * Complete all tasks in a timely manner while meeting company standards and expectations * Perform additional duties as assigned by management **Schedule and Location** * Full-time schedule: Monday to Friday, 8:00 am to 4:00 pm * No weekends! * On-site in our Allentown, PA office * Once released from training (approximately 4-6 months), hybrid (office/remote) work environment is available for this position as business needs dictate and if performance is maintained **Pay and Benefits** * $14.50/hour + monthly incentive opportunities * On-the-job, paid training to help you succeed * Medical, Dental, Vision, and Life Insurance * Wellness Program including physical, emotional, and financial wellness * Paid Holidays, Vacation, Sick, and Personal Time * 401(k) with Profit Sharing * Employee Assistance Program * Voluntary Benefit Plans * FSA & HSA Options * Casual business work environment * Travel Insurance **Why Work for arenaflex?** At arenaflex, you will be part of a company that has been supporting local communities for over 80 years. Our dedication to our communities is just as important as our dedication to our employees. We provide extensive top-of-the-line training, a supportive team environment, and resources to contribute to your overall success. **Requirements** * High School Diploma or equivalent * Minimum 1-3 months related experience and/or training * Must be Bilingual, English & Spanish speaking * Reliable transportation to outer offices and tax sit-ins * Ability to manage difficult or emotional customer situations * Strong attention to detail with high levels of accuracy * Situation analysis and problem-solving skills * Ability to sit for long periods of time **What We Offer** * A dynamic and supportive team environment * Opportunities for career growth and professional development * Comprehensive benefits package, including medical, dental, vision, and life insurance * Paid holidays, vacation, sick, and personal time * 401(k) with profit sharing * Employee assistance program * Voluntary benefit plans * FSA & HSA options * Casual business work environment * Travel insurance **How to Apply** If you're a motivated and detail-oriented individual looking to start a new career journey with a dynamic and supportive team, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. All positions require a successful reference check, criminal background check, and drug screen. Apply for this job