**Experienced Customer Support Representative – Multilingual Support for Global Mobile Gaming Community**

At arenaflex, we're a leading mobile game development company that has revolutionized the gaming industry with our innovative and engaging titles. With a global player base of over 30 million people, we're constantly pushing the boundaries of what's possible in mobile gaming. As a dynamic and customer-focused organization, we're now seeking a highly skilled Customer Support Representative to join our team and provide top-notch support to our players worldwide. **About arenaflex** arenaflex is one of the most successful mobile game development companies in the world, ranking among the top 3 in terms of revenue and first among all mobile applications in EMEA. Our games have been installed an astonishing 2.3 billion times, making us a household name in the gaming industry. With a strong commitment to innovation, quality, and customer satisfaction, we're dedicated to creating immersive gaming experiences that captivate players of all ages and backgrounds. **Job Summary** As a Customer Support Representative at arenaflex, you'll be the go-to expert for our global player base, providing technical support and assistance for our free-to-play mobile games across multiple platforms. You'll engage with players from diverse backgrounds, offering technical advice and assistance, and collaborating with various departments to ensure seamless solutions. If you're passionate about gaming, have excellent communication skills, and a knack for resolving technical issues, we want to hear from you! **Key Responsibilities** * Provide technical support for our free-to-play mobile games across multiple platforms, managing player tickets with the help of support engineers * Engage with a global player base, offering technical advice and assistance to resolve issues and enhance the gaming experience * Identify, prioritize, and swiftly resolve issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions * Utilize research skills to come up with solutions and enhance our support services, ensuring that players receive the best possible experience * Develop and maintain a deep understanding of our games, including their features, mechanics, and technical requirements **Requirements** * Excellent communication skills in English, both verbal and written * Excellent communication skills in German, both verbal and written * Excellent communication skills in Russian, both verbal and written * A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise * Experience playing mobile games is preferred, but not required * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Strong attention to detail, with a focus on delivering high-quality support services **Essential Qualifications** * Bachelor's degree in a relevant field, such as computer science, communications, or a related field * At least 1-3 years of experience in a customer support role, preferably in the gaming industry * Strong understanding of mobile gaming platforms, including iOS and Android * Familiarity with customer relationship management (CRM) software and other support tools * Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical users **Preferred Qualifications** * Experience working in a remote or distributed team environment * Familiarity with agile development methodologies and version control systems * Knowledge of game development principles and practices * Experience with customer support software, such as Zendesk or Freshdesk * Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues **Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to interact with players from diverse backgrounds * Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions * Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines * Strong attention to detail, with a focus on delivering high-quality support services * Ability to work in a fast-paced, dynamic environment, with a focus on delivering exceptional customer experiences * Strong technical skills, with a focus on mobile gaming platforms and customer support software **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Representative, you'll have access to a range of training and development opportunities, including: * Regular training sessions and workshops to enhance your technical skills and knowledge * Opportunities to work on high-profile projects and contribute to the development of new games and features * Collaborative and dynamic work environment, with a focus on teamwork and open communication * Flexible work arrangements, including remote work options and flexible hours * Access to a range of benefits and perks, including healthcare, work-life balance, and professional development opportunities **Work Environment and Company Culture** At arenaflex, we're passionate about creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on a foundation of: * Collaboration and teamwork, with a focus on open communication and mutual respect * Innovation and creativity, with a focus on pushing the boundaries of what's possible in mobile gaming * Customer satisfaction, with a focus on delivering exceptional gaming experiences that meet the needs and expectations of our players * Diversity and inclusion, with a focus on creating a workplace that's welcoming and inclusive for employees from diverse backgrounds **Compensation, Perks, and Benefits** As a Customer Support Representative at arenaflex, you'll enjoy a competitive salary and a range of benefits and perks, including: * Competitive salary and bonus structure * Comprehensive healthcare package, including medical, dental, and vision insurance * Generous paid vacation days and sick leave * Flexible work arrangements, including remote work options and flexible hours * Access to a range of benefits and perks, including professional development opportunities, entertainment and merch, fitness, and community involvement **How to Apply** If you're passionate about gaming, have excellent communication skills, and a knack for resolving technical issues, we want to hear from you! To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you and explore how you can contribute to the success of our global gaming community! Apply Now! Apply for this job