**Email/Chat/Phone Specialist (Nights and Weekends) at arenaflex**

As a highly skilled and customer-centric Email/Chat/Phone Specialist at arenaflex, you will be at the forefront of delivering exceptional experiences for our customers, who share a passion for live events. arenaflex is a leading ticket marketplace that prides itself on creating unforgettable experiences for all our customers from the moment they purchase tickets until they enter the gates. As a key member of our team, you will be instrumental in representing the arenaflex brand, ensuring that our fans get the right seats at the right price. **The Opportunity** In this dynamic role, you will have the opportunity to engage with hundreds of customers daily, providing proactive, friendly, and high-quality service via phone, email, and live chat. Our team thrives on making connections with our customers, whether troubleshooting technical concerns or answering questions about events or our services. As a Customer Experience Representative at arenaflex, you will be the face of our brand, answering questions about purchases, active orders, inventory, and upcoming events, while utilizing internal and external technology to manage order fulfillment. **How Your Role Contributes to the Success of arenaflex** As an Email/Chat/Phone Specialist at arenaflex, your role is crucial to our success. Your key responsibilities will include: * Handling customer contacts promptly and professionally via phone, email, and live chat * Answering questions about purchases, orders, inventory, and upcoming events * Supporting our customers proactively via phone, email, and live chat * Utilizing internal and external technology to manage order fulfillment * Being a team player and contributing to our culture and growth * Creating memorable experiences with customers who share our love for live events **How Your Role Expectations Will Progress as a Call Center Associate in the First 30, 90, and 180 Days** As you progress in your role, you can expect the following: * **30 days in**: Complete new hire orientation, gaining the resources you need to be successful. Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. Acclimate to team and company norms, business objectives, and arenaflex values. Gain access to and familiarize yourself with our accounts and internal systems. Shadow teammates and document what you have learned from observing and listening to their emails and calls. * **90 days in**: Perform core responsibilities comfortably on your own. Maintain, harvest, and aid internal and external relationships to achieve progress and advance objectives. Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies. Understand service level expectations, KPIs, and other metrics to watch for. * **180 days in**: Apply methods to execute individual tasks that positively impact the team. Play an active role in continued learnings to advance skill sets necessary for team goals. Handle front-line customer escalations and follow-ups. Feel empowered to participate in extracurricular projects that will contribute to the success of the organization. **What You'll Bring** To succeed in this role, you will need to bring the following: * 1-2 years of customer service experience via phone, email, and live chat * A team player mentality and drive to contribute to culture and growth * A sense of curiosity to ask questions and keenness to improve upon work * Passion for live events (sports, concerts, or theatre) * Flexible schedule to work evenings, weekends, and holidays * Excellent verbal and written communication skills * Experience with Zendesk or similar help desk software **Schedule** As an Email/Chat/Phone Specialist at arenaflex, you will enjoy a hybrid schedule with 3 days in office and 2 days remote. Your specific schedule will be: * 1:30pm-10:00pm Thursday/Friday off * 1:30pm-10:00pm Monday/Tuesday off **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * $40,000 base salary with bi-annual bonuses and equity * Fully paid training * Competitive compensation; bonus incentives and equity for all employees * FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching * Monthly credits and discounts for attending live events * Hybrid working model * Variety of additional workplace perks **Join the arenaflex Team** If you are a customer-centric individual with a passion for live events, we encourage you to apply for this exciting opportunity. As an Email/Chat/Phone Specialist at arenaflex, you will be part of a dynamic team that is dedicated to delivering exceptional experiences for our customers. Apply now to join our team and take the first step towards a rewarding career in customer experience. Apply Now! Apply for this job