**Delivery Station Customer Service Associate – Join arenaflex's Customer-Centric Team**

At arenaflex, we're revolutionizing the way we deliver exceptional customer experiences. As a leading e-commerce company, we're committed to being Earth's most customer-centric company. Our mission is to exceed customer expectations by innovating and providing best-in-class customer support as we expand our logistics products and services. We're making history, and the good news is that we've only just begun. **About arenaflex** arenaflex is a dynamic and innovative company that's passionate about building new products and services every day on behalf of our customers. We're a team of smart, passionate people who are dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of inclusivity, empowerment, and customer-centricity. We believe in supporting our employees so they can focus on making our customers happy. **Job Summary** As a Delivery Station Customer Service Associate at arenaflex, you'll play a critical role in improving the customer experience by providing real-time, hands-on support to ensure our customers receive their packages on time, as promised. You'll be the face of arenaflex, connecting with customers in-person, via phone, and via email to resolve issues and set expectations. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. **Key Responsibilities** As a Delivery Station Customer Service Associate, you'll be responsible for: * Communicating with customers directly in-person, in addition to communicating via phone and email * Empathizing with and prioritizing customer needs * Upholding company values and respecting every customer * Resolving issues and setting appropriate expectations with customers * Clearly understanding and responding appropriately to the issues that customers present * Consistently composing grammatically correct, concise, and accurate written responses to customer issues * Approaching problems logically and with good judgment to ensure the appropriate customer outcome * Making quick and effective decisions on behalf of the customer * Working a flexible Full-Time (40+ hours per week) schedule * Performing the following tasks, with or without reasonable accommodation: + Carry, lift, push and pull up to 49 pounds + Frequently push, pull, squat, bend and reach + Stand and walk during shifts lasting up to 12 hours + Work in an environment where the noise level varies and can be loud (hearing protection will be provided) + Work in an environment where the temperature may vary due to outside weather conditions and is not controlled **A Day in the Life** You'll be based at one of our last-mile delivery warehouses, where arenaflex's leading logistics system operates. As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners, and customers when they need guidance. Where a customer needs to reschedule a delivery, you'll be informing our delivery partners. Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact arenaflex. **About the Team** Our mission is to be Earth's most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers' most complex issues. **Basic Qualifications** * High School or equivalent diploma * Previous experience in Customer Service * Ability to effectively prioritize work time to ensure efficiency * Experience with Windows Operating Systems and Microsoft Outlook * Familiarity with multiple web browsers, data base searching, and instant messenger tools **Preferred Qualifications** * Bachelor Degree or equivalent work-related experience * Proficiency in verbal and written communication skills * Experience in understanding performance metrics and developing them to measure progress against key performance indicators * Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand **Why Join arenaflex?** * Competitive compensation and benefits package * Opportunities for career growth and professional development * Collaborative and inclusive work environment * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Flexible work arrangements to support work-life balance **How to Apply** If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's making history, apply now! We're an equal opportunity employer and welcome applications from diverse candidates. Please visit our website to submit your application. **Equal Employment Opportunity** arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit our website for more information. **Apply Now!** Apply Job! Apply for this job