**Customer Support Specialist – Part-Time Remote Position for blithequark's Customer Support Center**

Are you a compassionate and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's Customer Support Center team as a Customer Support Specialist. As a key member of our team, you will play a vital role in providing timely and efficient support to our customers, ensuring their needs are met with professionalism and care. **About blithequark** At blithequark, we are dedicated to providing high-quality care and support services to our patients and their families. With a strong commitment to integrity and a passion for making a difference, we strive to create a work environment that is inclusive, supportive, and empowering. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional care and support to those who need it most. **Job Summary** As a Customer Support Specialist with blithequark, you will be responsible for providing positive customer experiences through timely and efficient responses to incoming calls, emails, and chats. You will work closely with our team to resolve customer queries, address concerns, and provide solutions that meet their needs. This is a part-time remote position, requiring a commitment of 24 hours per week, with specific shifts on Saturdays and Sundays. **Key Responsibilities** * Actively listen and probe callers in a professional and timely manner to determine the purpose of the calls * Respond to customer queries in a timely and accurate way, via phone, email, or chat * Provide swift, thorough, friendly, and effective customer service to all internal and external customers, remaining focused on creating great customer experiences * Resolve issues by clarifying the customer's concern, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment * Have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities * Effectively work with others and promote teamwork to generate positive and creative results **Qualifications** * Ability to work every weekend, 3rd shift * High school diploma * One (1) year experience in customer service * Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload * Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel * Proficient in software programs and able to navigate between computer systems * Ability to sit in front of a computer for long periods of time * Travel is required for training and onsite orientation at an office nearest to you **What We Offer** * Competitive hourly pay in the range of $16-$18 * Daily Pay Option Available * Opportunities to pick up extra shifts occasionally during the week (12am to 8:30am shift) * A dynamic and supportive work environment * Opportunities for career growth and professional development * A comprehensive benefits package, including medical, dental, and vision insurance * A 401(k) retirement plan with company match * Paid time off and holidays * A fun and inclusive company culture **Why Join blithequark?** At blithequark, we believe that our employees are our greatest asset. We offer a comprehensive benefits package, opportunities for career growth and professional development, and a fun and inclusive company culture. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional care and support to those who need it most. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Work Environment and Company Culture At blithequark, we strive to create a work environment that is inclusive, supportive, and empowering. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional care and support to those who need it most. We believe that our employees are our greatest asset, and we offer a comprehensive benefits package, opportunities for career growth and professional development, and a fun and inclusive company culture. Career Growth Opportunities and Learning Benefits At blithequark, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and continuing education opportunities. Our team is comprised of dedicated professionals who are passionate about delivering exceptional care and support, and we believe that our employees are our greatest asset. Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including hourly pay in the range of $16-$18, daily pay option available, and opportunities to pick up extra shifts occasionally during the week. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) retirement plan with company match, paid time off and holidays, and a fun and inclusive company culture. How to Apply If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply Job! Apply for this job