Customer Service Representative Team Lead - National Remote Opportunity at blithequark

Transform Your Career with a Dynamic Role at blithequark Are you ready to take your career to the next level with a company that is revolutionizing the healthcare industry? blithequark is a global organization that is making a significant impact by delivering care and leveraging technology to help millions of people live healthier lives. As a Customer Service Representative Team Lead at blithequark, you will have the flexibility to telecommute from anywhere within the U.S. while taking on exciting challenges that will energize your career. About blithequark and the Healthcare Industry blithequark is at the forefront of the healthcare industry, driven by a mission to help people live healthier lives and make the health system work better for everyone. With a global presence, blithequark connects people with the care, pharmacy benefits, data, and resources they need to feel their best. The company's culture is guided by diversity and inclusion, and it offers comprehensive benefits, career development opportunities, and a chance to make a real impact on the communities it serves. Job Summary As a Customer Service Representative Team Lead at blithequark, you will be responsible for leading a team of customer service representatives in answering incoming calls from individuals with questions regarding Salt Lake County Behavioral Health Providers, services available in Salt Lake County, and Medicaid benefit plans. This role involves researching and providing referrals to providers/agencies in Salt Lake County to Medicaid-eligible consumers, verifying Medicaid eligibility using a computer database, and completing administrative tasks to support the Care Coordination team. Key Responsibilities Taking inbound calls and providing exceptional customer service to individuals with questions regarding Salt Lake County Behavioral Health Providers and Medicaid benefit plans. Researching and providing referrals to providers/agencies in Salt Lake County to Medicaid-eligible consumers. Utilizing a computer database to verify Medicaid eligibility and offer additional information such as phone numbers or addresses to individuals who have contacted the wrong organization. Completing administrative tasks as assigned to support the Care Coordination team. Leading a team of customer service representatives and providing guidance and support to ensure excellent customer service. Requirements and Qualifications Essential Qualifications High School Diploma or GED. Must be 18 years of age or older. 2+ years of customer service experience working in the insurance, medical, behavioral health setting, or financial technology. Familiarity with computer and Windows PC applications, including the ability to learn new and complex computer system applications. Ability to work any of the 8-hour shift schedules during normal business hours, which may include occasional overtime. Preferred Qualifications Familiarity working with Financial Health Technology. Experience in a leadership role or supervisory position. Knowledge of Medicaid benefit plans and services available in Salt Lake County. Telecommuting Requirements Ability to keep all company-sensitive documents secure. Dedicated work area established that is separated from other living areas and provides information privacy. High-speed internet connection or existing high-speed internet service. Skills and Competencies To succeed in this role, you will need to possess strong organizational skills, the ability to understand multiple services and benefit plans for Medicaid, and the ability to multi-task. Excellent communication and interpersonal skills are also essential, as you will be interacting with customers, providers, and internal stakeholders. Career Growth Opportunities and Learning Benefits At blithequark, you will have access to comprehensive training and development opportunities to enhance your skills and advance your career. The company offers a culture of continuous learning, and you will have the chance to develop new skills and take on new challenges. As a Customer Service Representative Team Lead, you will have opportunities to grow into leadership roles or transition into other areas of the organization. Work Environment and Company Culture blithequark is committed to creating a diverse and inclusive work environment that fosters a culture of respect, empathy, and collaboration. As a remote worker, you will have the flexibility to work from anywhere within the U.S. while staying connected with a talented team of professionals who share a passion for delivering exceptional customer service and making a positive impact on the healthcare industry. Compensation and Benefits The hourly range for this role is $19.47 - $38.08 per hour, depending on factors such as local labor markets, education, work experience, and certifications. blithequark offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution (subject to eligibility requirements). Join the blithequark Team If you are a motivated and customer-focused professional looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative Team Lead position at blithequark. With a commitment to diversity, equity, and inclusion, blithequark is an Equal Employment Opportunity/Affirmative Action employer that welcomes applications from qualified candidates. Don't miss this opportunity to transform your career and make a meaningful impact on the healthcare industry. blithequark is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. To apply for this exciting opportunity, please submit your application through our website. We look forward to hearing from you! Apply for this job