Customer Service Representative (Healthcare) - Remote Opportunity with Concentrix

Join a Global Leader in Customer Experience and Make a Difference in Healthcare Are you looking for a career change that not only offers a fulfilling work-from-home experience but also the chance to be part of a forward-thinking global organization that values diversity, equity, and inclusion? Concentrix, a renowned leader in customer experience and tech-powered innovation, is seeking a dedicated and compassionate Customer Service Representative to join its remote team and support one of its leading healthcare clients. A NEW CAREER POWERED BY YOU At Concentrix, we pride ourselves on being a people-first organization that nurtures a culture of belonging and inclusivity. Our company has been recognized with prestigious awards such as "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth." As a Customer Service Representative - Remote (Healthcare), you will be part of a diverse team of over 440,000 "game-changers" from 70 countries, united in our mission to help the world's best-known brands improve their businesses through exceptional customer experiences. CAREER GROWTH AND PERSONAL DEVELOPMENT This role offers a unique opportunity to reimagine your career journey while developing lasting professional relationships. At Concentrix, we invest heavily in our employees' growth and development, providing comprehensive training, cutting-edge technologies, and ongoing support to ensure your success. With a strong track record of promoting from within - about 80% of our managers and leaders have been internally promoted - we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career aspirations. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Representative - Remote (Healthcare) working from home, your primary responsibilities will include: Providing inbound customer support to healthcare clients, addressing their inquiries and concerns in a professional and empathetic manner. Assisting customers in resolving technical issues related to their healthcare services or devices. Correcting or adjusting healthcare-related concerns, ensuring that customers receive accurate and timely solutions. Assessing inbound calls to accurately and efficiently address members' needs, maintaining a strong customer focus. Demonstrating patience and compassion while working collaboratively as a team player to provide the best possible outcomes for customers. Navigating multiple systems efficiently to resolve customer inquiries and concerns. Delivering expert customer experiences with a positive and welcoming attitude. YOUR QUALIFICATIONS To succeed in this role, you will need: A passion for helping others and a strong customer service orientation. At least 6 months of customer service experience, preferably in a healthcare or related industry. A verifiable High School diploma or GED. Basic computer navigation skills and PC knowledge. The ability to work effectively in a fast-paced, multi-tasking environment. A valid U.S. address for residence. Preferred qualifications include experience working in a healthcare setting, knowledge of healthcare insurance and medical terminology, and proficiency in using customer relationship management (CRM) software. SKILLS AND COMPETENCIES REQUIRED FOR SUCCESS To excel as a Customer Service Representative - Remote (Healthcare) at Concentrix, you will need to possess: Excellent communication and interpersonal skills. A customer-centric approach, with a focus on delivering exceptional customer experiences. The ability to work independently in a remote setting, with minimal supervision. Strong problem-solving and analytical skills. Proficiency in using technology, including CRM software and other customer service tools. A flexible and adaptable approach, with the ability to adjust to changing priorities and circumstances. CARER GROWTH OPPORTUNITIES AND LEARNING BENEFITS At Concentrix, we are committed to helping our employees grow and develop in their careers. As a Customer Service Representative - Remote (Healthcare), you will have access to a range of training and development programs, including: Comprehensive onboarding and training programs to ensure your success in the role. Ongoing coaching and feedback to help you develop your skills and expertise. Opportunities for career advancement and professional growth. Access to our FREE Learning and Leadership Development programs. WORK ENVIRONMENT AND COMPANY CULTURE HIGHLIGHTS At Concentrix, we pride ourselves on our inclusive and supportive company culture. As a remote employee, you will have the flexibility to work from home, with the support of our cutting-edge technologies and dedicated team. Our company culture is built on a foundation of diversity, equity, and inclusion, with a range of employee resource groups and programs designed to promote a sense of belonging and connection among our team members. COMPENSATION, PERKS, AND BENEFITS As a Customer Service Representative - Remote (Healthcare) at Concentrix, you will be eligible for a competitive compensation package, including: $15.00 per hour. Paid training and performance-based incentives. Lucrative employee referral bonus opportunities. Company networking opportunities with organized groups focused on diversity, equity, and inclusion. 401K with company match, paid PTO and holidays, medical, dental, and vision insurance, and a comprehensive Employee Assistance Program (EAP). Health and wellness programs with trained partners to promote a healthy lifestyle. Mentorship programs to support your career journey. Work-from-home convenience with company-supplied technologies. A range of other perks and benefits designed to support your well-being and career growth. REIMAGINE THE BEST VERSION OF YOU! If you are a motivated and compassionate individual looking for a fulfilling career opportunity in customer service, we encourage you to apply for this role. At Concentrix, we are committed to helping our employees achieve their career aspirations and make a positive impact in the world. Join our team of "game-changers" today and discover why Concentrix is the "employer of choice" for over 440,000 professionals around the globe. Equal Opportunity Employer Concentrix is an Equal Opportunity/Affirmative Action Employer, including Disabled/Vets. We are committed to diversity, equity, and inclusion in the workplace. Apply for this job