Customer Care Professional - Consumer Product Services - Leading the Way in Customer-First Service at American Express

Join Team Amex and Revolutionize Customer Experience At American Express, we're not just a company - we're a community of innovators, thinkers, and doers who are passionate about delivering the world's best customer experience. As a global leader in the financial services industry, we're committed to providing exceptional service that exceeds our customers' expectations. If you're looking for a career that challenges you to grow, inspires you to innovate, and rewards you for your contributions, then you've come to the right place. About the Role As a Customer Care Professional - Consumer Product Services, you'll be the face of American Express, interacting with our customers daily to provide personalized solutions, answer queries, and resolve issues. You'll work in a fast-paced, dynamic environment where no two calls are the same, and you'll have the opportunity to make a meaningful impact on our customers' lives. Key Responsibilities: Deliver extraordinary service on inbound calls, following our Customer First philosophy to understand customer needs and provide tailored solutions. Consult with card members to reinforce the benefits of card membership, provide relevant product offers, and deepen customer engagement. Continuously improve on key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales. Address general and account-specific customer inquiries, providing clear and concise information and updating customer account information as needed. Use tools and resources to identify custom solutions and anticipate customer needs, striving for first-point-of-contact resolution. Meet and exceed performance goals, including customer survey results, sales rates, quality goals, compliance regulations, and productivity targets. Preferred Qualifications To succeed in this role, you'll need: Proven success in a customer service and consultative sales environment (minimum 2 years), with a passion for building customer loyalty through exceptional listening, consultative relationship building, and strong written and verbal communication. Integrity to manage sensitive card member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices. A passion for consultative sales, recommending products or solutions tailored to each customer. Resilience to efficiently manage a steady stream of customer calls, balance performance metrics, and remain positive in challenging situations. The ability to adapt your communication style to a wide variety of personalities and situations. A commitment to implementing feedback to achieve individual and team performance goals. Technical savvy to multi-task and navigate through computer systems and applications with speed and accuracy. Timeliness and reliability, with a strong track record of being on time and adhering to schedules. Additional Requirements Flexibility to work varied shifts, including weekends, between 6:00 am and 2:00 am. A high school diploma or equivalent is required; a bachelor's degree is preferred. Full-time commitment with shift flexibility requirements. Location: Sunrise, Florida. What We Offer At American Express, we believe in backing our colleagues with the support they need to thrive, both professionally and personally. Our benefits and programs are designed to support your holistic well-being, including: Competitive base salaries. Bonus incentives. A 6% company match on retirement savings plans. Free financial coaching and financial well-being support. Comprehensive medical, dental, vision, life insurance, and disability benefits. A flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need. 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy. Free access to global on-site wellness centers staffed with nurses and doctors (depending on location). Free and confidential counseling support through our Healthy Minds program. Career development and training opportunities. Career Growth and Development At American Express, we're committed to helping you grow and develop your skills. As a Customer Care Professional, you'll have access to industry-leading training and ongoing coaching to help you succeed in your role. You'll also have opportunities to advance your career and take on new challenges, with a clear path for progression and professional growth. Our Culture We're proud of our unique culture, which is built on a foundation of diversity, equity, and inclusion. We believe in creating an environment where everyone feels seen, heard, and valued, and where we can all thrive and be our best selves. Our Amex Flex working model provides greater flexibility to colleagues while preserving the important aspects of our in-person culture. Why Join Us? If you're passionate about delivering exceptional customer service, are driven to succeed, and are looking for a career that makes a real difference, then we want to hear from you. Join Team Amex and become part of a community that is dedicated to providing the world's best customer experience. With our commitment to supporting your growth and well-being, you'll be empowered to succeed and make a lasting impact. Equal Opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. If you're ready to take your career to the next level and join a team that is passionate about delivering exceptional customer service, then apply now to become a Customer Care Professional - Consumer Product Services at American Express. Apply for this job