**Concierge Customer Service Representative – Remote Opportunity at arenaflex**

**Join arenaflex's dynamic team and take your customer service career to new heights!** Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further! arenaflex is seeking a highly skilled Concierge Customer Service Representative to join our team of passionate, driven individuals who are dedicated to innovation and collaboration. **About arenaflex** arenaflex is a leading provider of innovative solutions to the healthcare industry. For over 35 years, we have partnered with clients to develop effective solutions that address their unique needs. Our mission is to mitigate risk within the plan population, focus on quality care, and improve outcomes – all while reducing healthcare expenditures for our clients and their members. At arenaflex, we value our employees and offer a comprehensive benefits package, including competitive compensation, Paid Time Off, Medical, Dental, Vision, Short and Long-Term Disability, Life Insurance, AD&D, 401k with match, critical illness coverage, and discount programs. **Job Summary** As a Concierge Customer Service Representative at arenaflex, you will be the face of our company, providing exceptional customer service to our members and providers. You will be responsible for responding to telephone and email inquiries, negotiating with providers, and assisting members with benefits and healthcare questions. If you have a strong customer relations background, excellent communication skills, and a passion for delivering exceptional experiences, we want to hear from you! **Responsibilities** * Respond to telephone and email inquiries received from members and providers within defined service standards * Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers * Assist members with benefits and healthcare questions * Document all calls received in system-based call log * Perform other duties and responsibilities as assigned by management **Requirements** * High School Diploma or equivalent required; 2 years college or higher education preferred * One year customer service/call center experience in a healthcare-related role * Medical intake or Third-Party Administrator (TPA) experience preferred * Bilingual English-Spanish a plus * Strong customer relations, interpersonal skills, and ability to handle confidential and sensitive information * Proficient with Microsoft applications and strong computer skills * Excellent data entry and typing skills * Knowledge of provider organizations and networks * Knowledge and understanding of CMS Medicare reimbursement rates * Ability to effectively negotiate rate structures * Takes initiative to resolve situations and accomplish projects, actions, and tasks * Excellent verbal and written communication skills * Independent judgment in decision making and problem solving * Ability to multi-task and anticipate potential needs/problems * Ability to build relationships with internal and external customers * Medical terminology * Strong attention to detail * Understanding of Self-Funded health benefits a plus * Claim processing skills a plus * Insurance verification or pre-certification a plus * Provider office/facility billing department or financial area a plus **What We Offer** * Competitive compensation: $16.00 - $18.00 per hour * Comprehensive benefits package, including Paid Time Off, Medical, Dental, Vision, Short and Long-Term Disability, Life Insurance, AD&D, 401k with match, critical illness coverage, and discount programs * Opportunity to work in a dynamic, fast-paced environment with a passionate team of professionals * Remote work option with flexible scheduling * Professional development opportunities to enhance your skills and career growth **Work Environment** This position is in a typical office/home office environment, requiring prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including standard computer and phone equipment. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer, including disability/veterans. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is welcoming and inclusive of all employees. **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website: [insert link]. We look forward to hearing from you! **Note** arenaflex is unable to sponsor applicants for employment. Applicants must be authorized to work for any employer in the United States. Apply for this job