**Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences with arenaflex**

At arenaflex, we're passionate about empowering people to live, work, and play to their full potential. As a Customer Sales and Service Representative, you'll be at the forefront of delivering exceptional customer experiences, leveraging your superior sales and customer service skills to connect people with the technology that brings them joy. Join our vibrant community of innovators, creatives, and problem-solvers who are shaping the future of connectivity. **About arenaflex** arenaflex is a leader in the telecommunications industry, powering and empowering people's lives through our cutting-edge network and innovative solutions. We're not just a company – we're a community that values diversity, inclusivity, and collaboration. Our V Team is a dynamic group of individuals who share a passion for driving innovation, creativity, and impact. We believe that listening is where learning begins, and we're committed to lifting our communities and building trust through our actions. **Your Role in arenaflex** As a Customer Sales and Service Representative, you'll be the face of arenaflex, delivering an exceptional customer experience that exceeds expectations. You'll be responsible for: * Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service. * Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers. * Identifying customer needs and proactively offering our products and services to meet monthly sales goals and deliver an outstanding customer experience. * Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues. * Responding to requests from customers about arenaflex products and services. * Verifying service order accuracy and completeness and making corrections/changes, as needed. * Negotiating the collection of overdue bills. * Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business. * Managing various systems and work tools while engaging on the phone with customers. **What We're Looking For** We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should: * Be a strong communicator with excellent empathy and interpersonal skills. * Have a deep interest in learning about customers, business challenges, and industry trends. * Enjoy the fast pace and urgency needed to manage incidents and juggle multiple priorities. * Take real ownership of customer concerns and be driven to provide exceptional customer service. * Be able to communicate with detail and precision. * Have a related Associate Degree or 2+ years' relevant experience. * Have customer service call center experience. * Have previous collections experience. * Have experience with selling products and services. * Have customer service skills. **Preferred Qualifications** While we're looking for candidates with the above qualifications, we're also open to candidates who are eager to learn and grow with arenaflex. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply. **Work Environment and Culture** As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that values collaboration, inclusivity, and diversity. We're committed to creating a work environment that's supportive, flexible, and empowering. **Compensation and Benefits** arenaflex offers a competitive compensation package, including: * A base salary range of $577.00 to $1,775.00 weekly, depending on location and confirmed job-related skills and experience. * Incentive-based compensation with the potential to earn more. * Comprehensive benefits, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance. * A total rewards package that's designed to help you move forward in your career and in areas of your life outside of arenaflex. **Equal Employment Opportunity** arenaflex is an equal opportunity employer, committed to celebrating our employees' differences and fostering a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. **How to Apply** If you're passionate about delivering exceptional customer experiences and are eager to join our vibrant community of innovators, creatives, and problem-solvers, we encourage you to apply. Visit our website to learn more about arenaflex and our commitment to diversity, inclusivity, and collaboration. Apply Now! Apply for this job