**Work from Home Inbound Customer Service Representative – Flexible Part-Time Seasonal Opportunity at blithequark**
Are you a customer service enthusiast looking for a flexible part-time seasonal job that fits your schedule? Do you want to work from the comfort of your own home, enjoy a supportive team environment, and earn a competitive hourly rate with opportunities for upselling commissions? Look no further! blithequark is seeking highly motivated and customer-focused individuals to join our team as Work from Home Inbound Customer Service Representatives. **About blithequark** blithequark is a customer-centric business that supports warehousing, information technology, and contact centers. As an affiliate company of Colony Brands, Inc., one of North America's largest multi-channel direct-marketing companies, we are committed to delivering exceptional customer experiences and supporting the well-being of our employees. Our company culture values flexibility, teamwork, and continuous learning, making us an ideal workplace for those seeking a dynamic and supportive environment. **Job Summary** As a Work from Home Inbound Customer Service Representative, you will be responsible for maintaining positive customer relationships by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions. You will work from the ease of your own home, provided that your computer meets our minimum technical requirements. Our flexible schedules, paid training, and employee benefits make this an attractive opportunity for those seeking a part-time or seasonal job. **Key Responsibilities** - Maintain positive customer relationships by addressing product-related concerns, taking orders, verifying information, tracking packages, and answering customer questions. - Work from home, navigating through multiple systems and entering information using your keyboard, including function keys, while speaking with customers on the phone. - Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction. - Collaborate with colleagues to resolve complex customer issues and provide exceptional customer experiences. - Participate in ongoing training and development to enhance your skills and knowledge. **Preferred Qualifications** - High school diploma or equivalent required; associate's or bachelor's degree preferred. - 1-2 years of customer service experience in a call center or retail environment. - Excellent communication, problem-solving, and conflict resolution skills. - Ability to work independently and as part of a team. - Strong technical skills, including proficiency in Microsoft Office and CRM software. - Experience with upselling and cross-selling products. - Familiarity with contact center software and technology. **Essential Qualifications** - 18 years or older. - High school diploma or equivalent required. - Ability to work a flexible schedule, including evenings, weekends, and holidays. - Reliable high-speed internet connection with a minimum download speed of 10.0 MBPS and upload speed of 5.0 MBPS. - Wired internet connection with a cable connection (dial-up, Wi-Fi, hotspots, and satellite are not allowed). - Computer with a current and supported MS Windows 11 Operating System (no Mac, Vista, Chromebook, or XP). - Processor: AMD Ryzen 2nd Generation or newer or INTEL i-series 8th Generation or newer with 4 or more cores and must be 2018 or newer. - 8GB RAM or installed memory. - 10GB of free hard disk space. - Keyboard with function keys (F-Keys). - Wired USB headset. - Webcam (recommended but not required). - Dual monitors (recommended but not required). - Minimum monitor size of 17+ inches (recommended but not required). - External mouse (recommended but not required). **Training Requirements** - 1st Shift Training: 2 weeks (Monday-Friday), 8:30am-3:30pm CST. - 2nd Shift Training: 2 weeks (Monday-Friday), 5:00pm-11:00pm CST. - Weekend Training: 3 weekends (Saturday-Sunday), 8:00am-4:00pm CST. **Benefits and Perks** - Competitive hourly rate of $14.00 per hour. - Opportunities for upselling commissions. - Flexible work schedules to fit your needs. - Paid training and development programs. - Employee discounts up to 50% off on company products. - Booster Discount Certificates allowing employees to purchase company products for free. - Performance-based pay and incentives. - Shift premium pay for 2nd, 3rd, and weekend shifts. - Holiday pay for employees returning for their fifth consecutive season. - Safety and attendance incentives. - Employee mini-stores with discounted products. - Flexible work schedules to fit your needs. **How to Apply** If you are a motivated and customer-focused individual looking for a flexible part-time seasonal job, apply now to join our team at blithequark! Please visit our website at [insert website URL] to apply online or call us at 608-328-8480 for more information. Most communication throughout the hiring process will be conducted via email, so please ensure you enter a valid email address that you check regularly when completing the application. Apply for this job