**Weekend Part-Time Customer Service Representative – Remote Opportunity at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, team-oriented environment where no two days are the same? Look no further! arenaflex, a leading inbound call center specializing in customer service and benefits compliance, is seeking a highly motivated and production-driven Weekend Part-Time Customer Service Representative to join our Operations team. **About arenaflex** arenaflex is a valued and growing resource in the industry, serving over 1000 clients with a commitment to excellence. We've been recognized as a Great Place to Work twice, and we're proud of our reputation for fostering a positive, inclusive work environment. Our team is dedicated to providing top-notch customer service, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Weekend Part-Time Customer Service Representative, you will be responsible for delivering exceptional customer experiences, applying the latest customer service techniques, and learning our account management systems. This is a part-time position working approximately 3-29 hours per week, with flexible scheduling options to accommodate your needs. You will work from the comfort of your own home office, with the freedom to choose from a variety of shifts. **Shift Options** We offer a range of shift options to suit your schedule: * Saturday & Sunday 4:00PM-8:00PM * Saturdays Only 4:00PM-8:00PM * Sundays Only 4:00PM-8:00PM * Sundays Only 11:00AM-7:00PM * Saturday & Sunday 8:00AM-4:00PM * Saturdays Only 8:00AM-4:00PM * Sundays Only 8:00AM-4:00PM * Saturdays Only 8:00PM-12:00AM **Key Responsibilities** As a Weekend Part-Time Customer Service Representative, your duties will include: * Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs. * Offering empathy and support to customers during the claim process. * Collecting and documenting all claim details provided by the customer into the claim accurately. * Identifying and resolving customer issues by adhering to clients-specific handling instructions. * Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries. * Maintaining punctuality and reliability, with availability for extended hours or additional shifts during peak periods or emergency situations. * Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. * Demonstrating arenaflex's core values: + Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth **Required Skills and Abilities** To succeed in this role, you will need: * Language Skills: + Ability to read and interpret documents such as police and accident reports. + Ability to write routine correspondence and detailed accident descriptions. + Ability to project a confident, clear, and professional telephone presence. + Ability to provide feedback verbally and written in a positive, professional manner. * Bi-lingual in Spanish Preferred * Computer Skills: + Knowledge of basic computer functions, including Microsoft Word and Excel. + Ability to type at least 40wpm. **Education and Experience** * High School Diploma or general education degree (GED) required. * 1-2 years of quality assurance experience preferred. **Network Requirements** * Upon hire, a Speed Test must be run from the computer you will be working from (www.speedtest.net). * Ethernet connection is not required, however strongly recommended. * Must be on a private network, not allowed to work in public locations. * No VPNs are allowed, as logins must happen in the US. **Benefits and Compensation** * Competitive compensation * 20+ hours per week * Ancillary Benefits: Eligible 1st day of month following 60 days of employment. + Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * Less than 20 hours per week * Ancillary Benefits: Eligible 1st day of month following 60 days of employment. + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings * 401K: Eligible after 6 months of employment * PTO: Eligible after 90 days of employment * Employee Assistance Program **Why Join arenaflex?** At arenaflex, we offer a dynamic work environment, opportunities for growth and development, and a commitment to excellence. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Apply for this job