**Experienced Customer Service Representative - Remote**

At arenaflex, we're passionate about delivering exceptional player experiences through innovative iLottery solutions. As a pioneer in the industry, we've helped shape the future of online Lottery games and continue to drive outstanding returns for good causes. We're now seeking a skilled Customer Service Representative to join our team and provide top-notch support to our players. **About arenaflex** arenaflex is a leading supplier of best-in-class iLottery solutions to the North American lottery market. Born in the digital domain, we've helped pioneer the successful introduction of iLottery in the U.S. and are North America's proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions. Our innovative approach combines cutting-edge technology, a full suite of managed services, and top-performing game content to drive incremental revenue for good causes through the online channel. **Our Culture** At arenaflex, we prioritize innovation, support, and empowerment. We believe in hiring the best talent and providing opportunities for growth and development. Our team members enjoy a dynamic work environment, comprehensive benefits, and a commitment to excellence. If you're passionate about delivering exceptional customer experiences and want to be part of a forward-thinking organization, we encourage you to apply. **Key Responsibilities** As a Customer Service Representative, you will be responsible for providing top-notch quality service to our players through live instant messaging, email, and telephone. Your key responsibilities will include: * Interacting with customers to provide information and process inquiries about accounts, products, and services * Troubleshooting technical issues related to computer/tablet/cell phone applications according to established department policies and protocols * Responding to and processing inbound calls, real-time chat communications, emails, and making outgoing calls * Communicating special marketing offers to VIP customers * Providing timely feedback to the company regarding service failures or customer concerns * Maintaining customer confidentiality * Adopting and promoting company values * Remaining current on all new developments and procedures regarding department and company protocols * Working according to set goals and targets * Having fun! **What You Will Bring** To succeed in this role, you will need to possess the following qualifications and skills: * High School diploma or equivalent, some college preferred * 2 or more years of inbound/support call center experience * 1 or more years of working remotely and achieving set KPI's * Must have reliable internet and be able to pass internet speed test * Must be able to travel to lottery headquarters once each quarter * Must be camera ready while working! * Advanced knowledge of computers and Windows Office Programs * Experienced with computers, smartphones, tablets, and able to troubleshoot internet connectivity, app, and browser issues * Highly developed verbal, interpersonal, and written communication skills and able to relate to with others, maintain a friendly, professional, and courteous demeanor while assisting members and co-workers throughout the day * Demonstrated accuracy with a consistent attention to detail * Possess independent judgment, discretion, and initiative in absence of specific directions from management * Good grammatical and typing/data entry skills with an emphasis on accuracy * Thrives in a fast-paced, dynamic work environment and is able to work effectively and efficiently while maintaining a high level of member service * Organized with excellent time-management skills * Previous technical support experience an asset **Why Work at arenaflex?** We offer a comprehensive benefits package, including: * Comprehensive Health, Vision, and Dental Insurance * Life Insurance & AD&D Insurance * 401K Savings Program (With Competitive Corporate Matching for U.S. Employees) * Paid Vacation and Personal Time * Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service * Fully Paid Parental Leave Program * Wellness and Employee Assistance Program (EAP) from Ulliance Life * Company-Provided Laptop * Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the arenaflex Leadership Academy for Emerging Leaders) **Join Our Team** If you're passionate about delivering exceptional customer experiences and want to be part of a forward-thinking organization, we encourage you to apply. Please submit your application through our website. **Equal Employment Opportunities** arenaflex provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. **Apply Now** Apply Job! Apply for this job