Weekend Part-Time Customer Service Representative at blithequark - Flexible Hours, Remote Work Opportunity

Join blithequark, a Leader in Customer Service and Benefits Compliance At blithequark, we're revolutionizing the customer service landscape with a commitment to excellence and a passion for delivering top-notch support to our clients across over 1000 companies. As a twice-awarded Great Place to Work, we're dedicated to fostering a positive, inclusive work environment that empowers our team members to thrive. If you're a motivated, customer-centric individual looking for a flexible, part-time opportunity, we invite you to explore our Weekend Part-Time Customer Service Representative role. About the Role As a Weekend Part-Time Customer Service Representative at blithequark, you'll be the face of our organization, providing exceptional support to customers during a challenging time. You'll work closely with our Operations team to ensure seamless claim intake, resolve customer issues, and drive continuous improvement. This is a unique opportunity to develop your skills, gain industry insights, and make a meaningful impact on our customers' experiences. Key Responsibilities Customer Service and Claim Intake: Deliver prompt, accurate, and courteous responses to customer inquiries, providing technical expertise and empathy when needed. Collect and document claim details accurately, adhering to client-specific handling instructions. Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries. Punctuality and Reliability: Remain available for extended hours or additional shifts during peak periods or emergency situations. Adhere to break and lunch schedules to maintain productivity and ensure consistent customer service coverage. Core Values: Embody blithequark's core values: Customer First, Self-Motivated, Teamwork, and Continuous Improvement. Foster a culture of unity, compassion, and daily growth. Essential Qualifications To succeed in this role, you'll need: Language Skills: The ability to read and interpret documents, such as police and accident reports. A confident, clear, and professional telephone presence. The ability to provide feedback verbally and in writing in a positive, professional manner. Computer Skills: Knowledge of basic computer functions, including Microsoft Word and Excel. A typing speed of at least 40 words per minute. Education and Experience: A High School Diploma or general education degree (GED). 1-2 years of quality assurance experience (preferred). Preferred Skills While not required, being bi-lingual in Spanish is highly preferred, as it can enhance your ability to support a broader range of customers. Network Requirements To work effectively in this remote role, you'll need: A reliable computer and internet connection (Ethernet connection strongly recommended). A private network (public locations and VPNs are not allowed). A Speed Test result from your work computer (www.speedtest.net) upon hire. What We Offer At blithequark, we're committed to supporting our team members' well-being and career growth. As a Weekend Part-Time Customer Service Representative, you can expect: Competitive Compensation: A fair and competitive hourly rate. Ancillary Benefits: Eligible for benefits such as Dental, Accident Insurance, Critical Illness, Dependent Care, FSA, and SavvyFi College Savings after 60 days of employment (varies based on hours worked per week). 401K and PTO: Eligible for 401K after 6 months and PTO after 90 days of employment. Employee Assistance Program: Access to resources and support for personal and professional development. Flexible Scheduling We understand that work-life balance is essential. That's why we offer flexible scheduling options for our Weekend Part-Time Customer Service Representatives. Choose from a range of shifts, including: Saturdays and Sundays, various time slots between 7:00 AM and 12:00 AM. Select the schedule that works best for you, with the flexibility to adjust as needed. Why Join blithequark? By joining our team, you'll become part of a dynamic, customer-centric organization that's shaping the future of customer service and benefits compliance. You'll have the opportunity to: Develop your skills and expertise in a supportive, inclusive environment. Make a meaningful impact on our customers' experiences and outcomes. Grow your career with a company that's committed to excellence and continuous improvement. Ready to Apply? If you're a motivated, customer-centric individual looking for a flexible, part-time opportunity, we encourage you to apply for our Weekend Part-Time Customer Service Representative role. Join blithequark and become part of a team that's dedicated to delivering exceptional customer experiences and driving business success. Apply Now! Apply for this job