**Vice President, Global Insights & Customer Experience – Driving Customer-Centric Strategies at blithequark**

Are you a visionary leader with a passion for driving customer-centric strategies and delivering exceptional customer experiences? Do you have a proven track record of leading cross-functional teams and leveraging data analytics to inform business decisions? If so, we invite you to join blithequark as our Vice President of Global Insights and Customer Experience. At blithequark, we are committed to delivering exceptional customer experiences across our global supply chain. We believe that by integrating customer insights, data analytics, and market trends into our supply chain operations, we can drive business growth, enhance operational efficiency, and build long-term relationships with our customers. As our Vice President of Global Insights and Customer Experience, you will play a critical role in driving this vision forward. **About blithequark** blithequark is a leading organization in the industry, known for our innovative approach to supply chain management and our commitment to delivering exceptional customer experiences. We operate globally, with a diverse team of talented professionals who share our passion for excellence and our commitment to customer satisfaction. Our company culture is built on the principles of collaboration, innovation, and continuous learning, and we offer a dynamic and supportive work environment that encourages growth and development. **Key Responsibilities** As our Vice President of Global Insights and Customer Experience, you will be responsible for leading efforts to integrate customer insights, data analytics, and market trends into our supply chain operations. Your key responsibilities will include: * Developing and implementing customer-centric strategies across the organization's global supply chain * Leading cross-functional teams to achieve strategic goals and deliver exceptional customer experiences * Leveraging data analytics and market trends to inform business decisions and drive business growth * Collaborating with stakeholders to identify and prioritize customer needs and preferences * Developing and maintaining relationships with key customers and stakeholders * Analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance * Developing and implementing plans to improve customer satisfaction and loyalty * Identifying and mitigating risks to customer satisfaction and loyalty * Developing and maintaining a culture of customer-centricity across the organization **Essential Qualifications** To be successful in this role, you will need to have: * A Bachelor's Degree in Business, Supply Chain Management, Data Analytics or related field, or equivalent experience * 10+ years of experience with clear progression to senior leadership/management roles, leading and motivating cross-functional interdisciplinary teams to achieve strategic goals * Demonstrated strong comprehensive management, leadership, and executive skills * Working knowledge of database systems and data modeling principles, ensuring secure and optimized data storage * Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) to create real-time dashboards and visualizations * Strong background in statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R * Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics) to track and manage customer interactions * Awareness of AI-driven technologies (e.g., natural language processing, computer vision) to further enhance insights and improve customer experiences * Excellent verbal and written communication skills. Ability to present complex concepts clearly and effectively to various stakeholders * Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance to maintain product viability within the market * Strong understanding of market trends/needs, business requirements and balance them successfully * Ability to lead, mentor and develop a talented team of high-performing individuals in a fast-paced environment directly and successfully * Demonstrated analytic and strategic problem-solving skills **Preferred Qualifications** While not required, the following qualifications would be an asset in this role: * Master's Degree in Business, Supply Chain Management, Data Analytics or related field * Experience working in a global supply chain environment * Experience with cloud-based data analytics platforms (e.g., Amazon Web Services, Microsoft Azure) * Experience with machine learning and predictive modeling using tools such as TensorFlow or PyTorch * Experience with natural language processing and computer vision using tools such as NLTK or OpenCV * Experience with data visualization using tools such as D3.js or Matplotlib **Skills and Competencies** To be successful in this role, you will need to possess the following skills and competencies: * Strong leadership and management skills, with the ability to lead and motivate cross-functional teams * Excellent communication and interpersonal skills, with the ability to present complex concepts clearly and effectively to various stakeholders * Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop strategic recommendations * Strong business acumen, with the ability to understand business requirements and balance them with customer needs and preferences * Strong technical skills, with the ability to work with database systems, data modeling principles, and business intelligence platforms * Strong understanding of market trends and needs, with the ability to analyze and apply this knowledge to inform business decisions * Strong ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple projects simultaneously **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our employees. As our Vice President of Global Insights and Customer Experience, you will have opportunities to: * Develop and implement customer-centric strategies across the organization's global supply chain * Lead cross-functional teams to achieve strategic goals and deliver exceptional customer experiences * Collaborate with stakeholders to identify and prioritize customer needs and preferences * Develop and maintain relationships with key customers and stakeholders * Analyze and apply a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance * Develop and implement plans to improve customer satisfaction and loyalty * Identify and mitigate risks to customer satisfaction and loyalty * Develop and maintain a culture of customer-centricity across the organization **Work Environment and Company Culture** At blithequark, we offer a dynamic and supportive work environment that encourages growth and development. Our company culture is built on the principles of collaboration, innovation, and continuous learning, and we offer a range of benefits and perks to support our employees' physical and mental well-being. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A base salary * Bonus structure * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) plan with company match * Paid time off and holidays * Flexible work arrangements, including remote work options * Professional development opportunities, including training and education programs * Access to cutting-edge technology and tools * Collaborative and dynamic work environment **How to Apply** If you are a motivated and experienced professional with a passion for driving customer-centric strategies and delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job