Experienced Customer Service Representative – Onsite Customer Support and Service Delivery Expert

Welcome to blithequark blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. At blithequark, we believe in making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. About the Role We are seeking an experienced and skilled Customer Service Representative to join our team at our Richmond, Virginia location. As a Customer Service Representative, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is an exciting opportunity to grow and challenge yourself, and discover your potential can take you anywhere you want to go. Key Responsibilities Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call-related information for auditing and reporting purposes Provide feedback on call issues Upsell if required Qualifications and Requirements To be successful in this role, you will need to have: High School Diploma or equivalent IT/Network certifications/degrees preferred Minimum of 6 months of customer service experience Must be 18 years of age or older Ability to type at least 25 words per minute Proven call center experience Entry-level network troubleshooting skills, including the ability to set up home Wi-Fi Network, set up and configure router or switch, and core proficiency with a laptop or desktop computer Comfortable with desktop computer systems and have general knowledge of Windows-based systems Customer service and/or sales experience preferred Key Competencies We are looking for individuals who possess the following key competencies: Process Excellence: Demonstrate commitment to following established procedures and be customer service driven Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals Communication: Outstanding communication, listening, and analytical skills Organizational Skills: Strong organizational and problem-solving skills Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience Career Growth and Development At blithequark, we are committed to providing our employees with opportunities for growth and development. We believe that our employees are our greatest asset, and we are dedicated to helping them achieve their career goals. As a Customer Service Representative, you will have access to: Paid training and development programs Opportunities for advancement and career progression A supportive and collaborative work environment Regular feedback and coaching to help you improve and grow Work Environment and Company Culture At blithequark, we are proud of our diverse and inclusive work environment. We believe that our employees should feel valued, inspired, and supported, and we are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our company culture is built on the following values: Inclusion and diversity: We believe that everyone should feel welcome and valued Respect and empathy: We treat each other with respect and empathy, and we are committed to creating a positive and supportive work environment Integrity and transparency: We are honest and transparent in all our interactions, and we are committed to doing the right thing Accountability and responsibility: We take ownership of our actions and are accountable for our results Compensation and Benefits At blithequark, we offer a competitive compensation and benefits package, including: Competitive wages Full benefits, including medical, dental, vision, and 401k Paid time off and holidays Employee wellness and engagement programs Conclusion If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a supportive and collaborative work environment, opportunities for growth and development, and a competitive compensation and benefits package. Join our team and become a part of our blithequark family. Apply now and take the first step towards a rewarding and challenging career as a Customer Service Representative. Apply for this job