Vendor Marketplace Manager (Remote)
About the position We’re hiring a Vendor Marketplace Manager to champion the vendor side of our marketplace end-to-end. This role is responsible for driving vendor acquisition, sales, renewals, and ongoing quality across our vendor ecosystem. You’ll have primary accountability for vendor growth KPIs and the day-to-day steward of vendor relationships, enablement, and performance. Most vendors discover us, evaluate the opportunity, and sign up directly through our website. This role exists to ensure that flow works exceptionally well, and to step in when vendors want guidance, clarity, or a higher-touch experience before going live. While this role does not initially have direct reports, it operates at a manager level, with full accountability for outcomes and close collaboration with Sales, Marketing, and the executive team. This is a high-impact role with direct influence on marketplace revenue and experience quality. This role reports to the Managing Director with direction and input from the CEO. Responsibilities • Vendor Acquisition (Marketing-Led Growth) Own vendor acquisition strategy across inbound and outbound channels. • Optimize the vendor journey from first touch → self-serve signup → live listing. • Partner with Marketing on vendor-facing messaging, content, and campaigns. • Analyze funnel performance and identify conversion opportunities. • Vendor Onboarding & Enablement Ensure vendors can successfully self-serve onboarding with minimal friction. • Own vendor onboarding resources, education, and success guidance. • Step in for higher-touch conversations when vendors want to talk before going live. • Continuously improve clarity, expectations, and vendor readiness. • Vendor Relationships & Quality Management Serve as the primary relationship owner for active vendors. • Monitor vendor quality, responsiveness, and event outcomes. • Proactively address quality issues, vendor risks, and experience gaps. • Collect vendor feedback and partner internally to improve the platform. • Vendor Community & Retention Build and maintain a strong, engaged vendor community. • Support long-term vendor retention and renewals. • Encourage best practices and high-quality experiences across vendors. • Identify opportunities to deepen vendor engagement over time. • Cross-Functional Collaboration & Reporting Work closely with Marketing, Sales, Operations, and Leadership. • Own vendor marketplace KPIs and reporting. • Share insights and recommendations to improve vendor growth and quality. • Represent the vendor perspective in planning and decision-making. Requirements • 4–7+ years experience in marketplaces, partnerships, account management, or B2B sales. • Proven ability to own a funnel and hit growth targets. • Strong relationship-building and negotiation skills. • Comfortable working cross-functionally and with senior leadership. • Highly organized, data-informed, and proactive. • Authorized to work in the US. • This position is remote. • You must have regular and reliable access to high speed internet and a stable work environment. • Available to work with team members across a range of time-zones, with a primary focus on U.S. Time Zones. • Generally, business hours are Monday-Friday 8am-8pm ET. Nice-to-haves • Startup or high-growth environment experience preferred. Benefits • 100% work remotely. • 100% Employer Paid Health Insurance for employee. • 100% Employer Paid Dental Plan. • 100% Employer Paid Vision Plan. • 401K – 100% Employer match up to 1% of compensation. • Parental Leave – Up to 6 weeks paid (30 days) based on length of employment. • Over $2,000 annual spending account towards a healthy lifestyle, meals for meetings, coffee, etc. • $50/month Internet Reimbursement ($600/yr). • Tech package (new Apple computer and up to $350 funds for a home office upgrade). • Additional benefits like FSA, HSA, Health Advocacy, Short Term and Long Term Disability Insurance, etc. • 10 PTO days. • 5 Sick days. • 9.5 Company Holidays. • Birthday off. Apply tot his job