TTEC Customer Service Representative - Virtual Assistant Job

January 31, 2024 As a TTEC Customer Service Representative - Virtual Assistant, you'll be an integral part of our dynamic team, providing exceptional customer service and support to clients in a virtual environment. You'll engage with customers through various communication channels, including phone, email, and chat, to address inquiries, resolve issues, and ensure a positive customer experience. This role offers the flexibility of working remotely while still delivering top-notch service to our valued clientele. What You Will Do: Customer Interaction: Respond promptly to customer inquiries and requests via phone, email, and chat, demonstrating professionalism and empathy in all interactions. Issue Resolution: Troubleshoot customer issues effectively, providing accurate information and solutions to resolve concerns and ensure customer satisfaction. Product Knowledge: Acquire in-depth knowledge of our products and services to effectively assist customers and provide relevant information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, inquiries, and complaints. Team Collaboration: Collaborate with team members and other departments to escalate complex issues and ensure timely resolution. Continuous Improvement: Proactively identify areas for process improvement and contribute ideas to enhance the customer service experience. Requirements: Excellent Communication Skills: Exceptional verbal and written communication skills with a focus on clarity, empathy, and professionalism. Customer-Centric Attitude: Strong customer service orientation with a passion for helping others and resolving customer issues. Tech-Savvy: Proficient in using various communication and computer software applications, including CRM systems and Microsoft Office Suite. Adaptability: Ability to thrive in a fast-paced, virtual work environment and adapt to changing priorities and procedures. Problem-Solving Skills: Strong analytical and problem-solving abilities to effectively address customer concerns and find creative solutions. Reliability: Dependable and committed to meeting work schedules and deadlines consistently. Remote Work Setup: Access to a quiet and distraction-free workspace, reliable internet connection, and necessary equipment to perform virtual job duties. Opportunity Benefits: Remote Work Flexibility: Enjoy the convenience and flexibility of working from home while still making a meaningful impact in a customer-centric role. Professional Development: Access to ongoing training and development opportunities to enhance your skills and advance your career in customer service. Competitive Compensation: Receive a competitive salary package with additional incentives and benefits. Work-Life Balance: Maintain a healthy work-life balance with flexible scheduling options and supportive company policies. Team Collaboration: Engage with a diverse and supportive team in a collaborative virtual environment, fostering growth and camaraderie. Career Growth: Opportunities for career advancement and growth within the organization based on performance and potential. Join our team as a TTEC Customer Service Representative - Virtual Assistant and embark on a rewarding journey of delivering exceptional customer service while enjoying the benefits of remote work and professional development opportunities. Apply now and become part of our dedicated team committed to excellence in customer support. Apply For This Job Now Apply tot his job