Temporary Remote Catastrophe (CAT) Customer Service Representative – Delivering Exceptional Support in Times of Need at arenaflex

Introduction to arenaflex arenaflex is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1,000 companies. With a strong commitment to excellence, we have been recognized as a Great Place to Work not once, but twice. Our team is dedicated to providing top-notch support to our clients and their customers, and we are now seeking highly motivated and team-oriented individuals to join our ranks as Temporary Remote Catastrophe (CAT) Customer Service Representatives. Job Overview As a CAT Customer Service Representative at arenaflex, you will play a vital role in our catastrophe relief efforts, providing exceptional support to customers in need. This temporary, remote position offers flexible scheduling, with hours of operation from Sunday to Saturday, 8:00 AM - 8:00 PM CST. You will have the opportunity to choose your shifts from a weekly schedule, with preferred hours of availability from Monday to Sunday, 8:00 AM - 5:00 PM CST. New hire classes are starting weekly, so don't miss your chance to join our team! Key Responsibilities Apply the latest customer service techniques to deliver positive and courteous responses to customer needs Offer empathy and support to customers during the claim process, ensuring a seamless and compassionate experience Collect and document claim details accurately, utilizing our account management systems to improve the customer experience Identify and resolve customer issues efficiently, adhering to client-specific handling instructions Utilize call scripting to ensure consistency and efficiency in handling customer claims and inquiries Requirements and Qualifications To be successful in this role, you must have your own computer, meeting the following specifications: Operating System: Windows 10, Windows 11, or Windows Home Note: Chromebooks, macOS, Linux, and other operating systems are not supported In addition to the computer requirements, you must also meet the following network requirements: Run a Speedtest from your computer (www.speedtest.net) upon hire Use a private network, avoiding public locations and VPNs Ethernet connection is strongly recommended, but not required In terms of qualifications, we are looking for individuals who are: 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills Able to type swiftly and accurately (40+ words per minute) Familiar with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of Windows operating systems Highly reliable, with regular attendance and punctuality Customer service oriented, with empathy, responsiveness, patience, and conscientiousness Able to multi-task, stay focused, and self-manage in a fast-paced environment Authorized to work in the country where the job is based Willing to submit to a background investigation and drug test as part of the onboarding process Desired Characteristics We are looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer service. If you are a positive, driven, and confident applicant, we encourage you to apply. arenaflex provides comprehensive training to all new employees, so don't worry if you don't have prior experience – we will equip you with the skills and knowledge needed to succeed. Benefits and Compensation As a Temporary Remote CAT Customer Service Representative at arenaflex, you can expect: Competitive pay: $15 per hour Flexible scheduling: choose your shifts from a weekly schedule Opportunity for rehire during high-volume timeframes, including end of April - May (Hail Claims), July - October (Hurricane Claims), and Christmas - New Year (high call volume Claims) Expected hours: 2 - 40 hours per week The ability to work from home, with the convenience of choosing your own schedule Career Growth and Development At arenaflex, we are committed to the growth and development of our employees. As a Temporary Remote CAT Customer Service Representative, you will have access to comprehensive training, ongoing support, and opportunities for advancement. Our team is dedicated to helping you succeed, and we are passionate about fostering a culture of excellence and continuous improvement. Work Environment and Company Culture arenaflex is proud to be a Great Place to Work, with a strong commitment to our employees' well-being and success. Our team is built on the values of empathy, responsiveness, and customer-centricity, and we strive to create a positive and supportive work environment that encourages collaboration, creativity, and growth. As a remote employee, you will be an integral part of our team, with regular check-ins, virtual meetings, and opportunities to connect with your colleagues. Conclusion If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Temporary Remote Catastrophe (CAT) Customer Service Representative position at arenaflex. With flexible scheduling, competitive pay, and opportunities for growth and development, this is an exceptional opportunity to join a leading inbound call center and make a real difference in the lives of our customers. Don't miss your chance to be part of our team – apply today! Apply for this job