Telephony Amazon Connect Engineer - Fulltime
What We're Looking For · 5 - 10+ years in telephony/contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice. · Expertise in: o Amazon Connect: contact flows, routing, queues, CTRs, Contact Lens, outbound, call recording. o Salesforce Voice/Service Cloud: Omni-Channel, voice setup, agent configuration, transcripts, analytics, and integration patterns. o AWS services: Lambda (Node.js/Python), API Gateway, EventBridge, Kinesis/KDF, DynamoDB, S3, CloudWatch, IAM, Secrets Manager. o Telephony fundamentals: SIP, RTP, PSTN, number management, QoS, jitter/packet loss mitigation. o Integrations/APIs: REST/GraphQL, OAuth/SAML/JWT, event-driven architectures. · Strong grasp of security, compliance, and data governance. · Excellent communication and stakeholder management; ability to translate business needs into resilient technical solutions. · Agile/scrum experience. Job Requirements · End-to-end ownership of development tasks · Understanding of Salesforce from a Service Cloud Voice and omni-channel perspective · Participation in support rotation and handling customer inquiries · Involvement in small enhancements and production support · Ability to work on declarative call center flows and custom Lambda functions Must-Have Technical Skills · Strong Lambda development experience · Extensive Amazon Connect experience · Proficiency with various AWS services (S3, Dynamo, Lambda, Lex) · Python programming skills (most Lambda functions are written in Python · Experience developing serverless code · Salesforce knowledge, particularly related to Service Cloud Voice Nice-to-Have Skills and Experience · Experience with Agentforce (AI capabilities) · Familiarity with other CCaaS solutions (e.g., Genesys) · Background in managing call center environments · CI/CD experience · Experience integrating analytics services (e.g., Athena, Snowflake, Databricks) Job Type: Full-time Pay: $120,000.00 - $150,000.00 per year Benefits: • Dental insurance • Health insurance • Paid time off • Retirement plan • Vision insurance Work Location: Remote Apply tot his job