Technical Support Specialist (Water Quality)
Watts Water Technologies is a leader in providing safe, clean water solutions. The Technical Support Specialist will provide expert product knowledge and technical troubleshooting to customers, ensuring prompt resolution of issues and supporting the installation of water conditioning and filtration products. Responsibilities Provide troubleshooting support for conditioning and filtration products across multiple sales channels Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally Assist customers with the installation and setup of residential and commercial equipment Enter customer orders, process warranty replacements, and provide post-sales order management support Use CRM and other software tools to document and manage customer needs and concerns Be a subject matter expert, offering product recommendations and support to both internal and external customers Collaborate with customer service and technical support teams within Watts Participate in continuous improvement initiatives to enhance products and processes Maintain knowledge of factory processes, tools, materials, and equipment Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member Demonstrate respect for coworkers and uphold Watts' business philosophy Skills An associate degree or higher is preferred Technical and mechanical experience with resolving product performance issues Experience with residential and commercial water filtration and conditioning systems is preferred Master Water Specialist certification is highly desirable Benefits Comprehensive medical and dental coverage, retirement benefits Family building benefits, including paid maternity/paternity leave 10 paid holidays and Paid Time Off Continued professional development opportunities and educational reimbursement Additional perks such as fitness reimbursements and employee discount programs Company Overview We are a global leader of quality water solutions for residential, industrial, municipal, and commercial settings. It was founded in 1874, and is headquartered in North Andover, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is