Technical Support Officer

The Forestry Commission is the government's forestry experts working to protect and expand England's woods and forests. They are seeking a dynamic individual to provide admin and technical support to Woodland Officers and Field Managers in the Yorkshire and North East Area. Responsibilities Casework facilitation - provide technical support to the Yorkshire and North East Field Team to help optimise the deployment of their skills and knowledge: Prepare and process case files using various platforms and systems to ensure the field team’s time is optimised. Tasks include: Downloading applications for various schemes Preparing template documentation Preparing supporting information Uploading completed case files Updating case work trackers using Excel and Sharepoint Lists Systems and platforms used include Forestry Commission internal mapping system, customer relationship management, grant management system and Sharepoint Communicate clearly between local and national teams Take ownership of the Technical Support Officer inbox – working with colleagues on the daily prioritisation and completion of tasks Support the field team with queries on case work, process guidance and systems queries using guidance documents, knowledge of systems and own initiative Maintain and develop the area team’s PowerBI report tracking in-progress casework Ad hoc data collation, reporting and file preparation tasks Support field team with updates to National regulations and process changes Provide basic admin support including dealing with phone queries from the public surrounding felling of trees Skills Ability to learn quickly and adapt to changing/evolving processes Good attention to detail. Accuracy inputting data and collating information Excellent computer skills with experience of MS Office, Excel essential Able to learn new platforms quickly such as internal grant management, CRM and mapping systems Ability to follow processes Excellent communication skills both written and verbal Experience of delivering quality services to a diverse customer base Demonstrate previous examples of delivering work in a specific timeframe Experience as working as part of a team Ability to prioritise and manage a varied workload Good interpersonal and influencing skills demonstrating the ability to build and maintain effective working relationships with internal colleagues and our customers Understanding of forestry and woodland management Evidence of maintaining Continuous Professional Development Experience of using PowerBI Benefits A Civil Service pension with an employer contribution of 28.97%. A range of family friendly benefits. An environment with flexible working options. Learning and development tailored to your role. A culture which promotes a diverse and inclusive work environment. A range of wellbeing benefits including discounted Civil Service Healthcare, access to an Employee Assistance Programme 24/7, Bike to Work Scheme, plus many more. 25 days annual leave, with 1 additional day for each years’ service up to 5 years (pro rata), plus 10.5 bank holidays/privilege days (pro rata). Ability to buy or sell 5 days annual leave. 3 days volunteering per year (pro rata). Company Overview What do we do? We provide grants, licences and advice to private woodland owners to encourage new tree planting and to help keep private forests under sustainable management. It was founded in 1919, and is headquartered in Bristol, Bristol, GB, with a workforce of 1001-5000 employees. Its website is